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Software & Technology
Hennepin Technical College Hiring for IT Support Specialist Job at Eden Prairie, MN Full Time
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Hire Types Staff Division Hennepin Technical College Department IT Unit Technology and Innovation Location Eden Prairie Campus FLSA Non-Exempt Full/Part Time Full Time FTE 1.0 Employment Condition Unlimited Work Shift Monday – Friday, 40 hours a week Work Schedule/Hours/Days
Monday – Friday, 8:00am – 4:30pm
Posting Details
Hennepin Technical College seeks an IT Support Specialist dedicated to excellence in career and technical education who desires to become part of an environment that values excellence, innovation, and inclusion. The successful candidate will demonstrate a strong combination of leadership, human resources, labor relations, and change management experience to ensure success for the department, the college, and the community it serves.
Salary Minimum $22.82 Salary Maximum $34.26 Salary Type Hourly Bargaining Unit/Plan 214, MAPE Job Description
This is an entry-level staff position that works under immediate supervision, and looks to the Director of Technology and Innovation for work direction and coordination. This position is responsible for providing technical support to Hennepin Technical College students, staff and faculty. This position serves as the point of contact for reported incidents, service requests and inquiries and ensures accurate and detailed information is gathered. This position interacts with the College end users through telephone, email, chat, web and other mediums of support. The IT Support Specialist also provides administrative and operational support to the IT Services department.
Specific Duties Include:
- Provides user IT support services for all users so that technology needs are met in an accurate, timely and efficient basis.
- Collaborates with other Service Desk members and other IT Services staff on information sharing and incident resolution.
- Identify recurring incidents and escalate as needed for review and potential problem management.
- Provides front-line investigation and diagnoses for user reported issues
- Utilize and develop specialized skills that allow for a high rate of first contact resolution for incidents experienced by users.
Required Qualifications
Minimum Qualifications (expected to have to enter job)
- Service/Help Desk and/or computer support experience.
- Experience using service management and ticketing software applications.
- Evidence of exceptional user service and communication skills including the demonstrated ability to communicate in English effectively by telephone, email, chat and in person with users and colleagues in order to communicate technical concepts and/or processes and procedures.
- Ability to multitask, troubleshoot, be resourceful and prioritize work in order to minimize negative user impact
- 2 year degree from an accredited institution in a related field or 3 years of relevant experience.
Preferred Qualifications
Preferred Qualifications (desired but not expected to have to enter job)
- ITIL Foundations certification
- Training or certification in Microsoft Windows, Linux and/or Macintosh operating systems
- Training or certification in Microsoft Office Suite
- One year experience in an Information Technology capacity in higher education
Other Requirements About
Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.
Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu
Benefits Info
We offer a GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. We also offer a variety of retirement benefits including a pension and voluntary retirement plans with an employer match.
Posting Detail Information
Posting Number
F278P
Number of Vacancies
1
Re-posting
Desired Start Date
Position End Date (if temporary)
Open Date
12/27/2022
Close Date
01/06/2023
Open Until Filled
No
Accept Applications
No
Special Instructions Summary
To apply for this position, applicants must submit their application/resume through the State of Minnesota Employment website: https://mn.gov/mmb/careers/. To view and apply for this vacancy, search Job ID 61825.
Posting Contact
Equal Employment Opportunity Statement
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
