Helpmates Staffing Services Hiring for Desktop Support Specialist I| Urgently hiring! | $23.41-$29.26 Job at Irvine, CA Full Time

Our client, the nation’s leader in reverse mortgages, is seeking Desktop Support I to provide excellent customer service and ensure the stability, integrity and efficient operation of all desktops within the enterprise. The Desktop Support I will work collaboratively with the IT Help Desk and Infrastructure teams and provide second-level desktop support. The Desktop Support I essential responsibilities include receiving, prioritizing, documenting and actively resolving end user problems and requests. The Desktop Support I will also provide problem resolution in-person, over the phone or via remote assistance technologies.

Desktop Support Job Duties and Responsibilities:

• Provide first- and second-level troubleshooting and support of desktop-related issues
• Assist with the administration of desktop assets in inventory tracking software
• Provide printer and conference room equipment maintenance and support
• Provide one-on-one client problem resolution, either in-person, via phone or remote assistance technologies
• Diagnose, resolve or escalate issues relating to desktop hardware, software, printing, telephony or
• connectivity
• Update work order in ticketing system through final resolution of issue
• Perform hands-on installation of software and hardware upgrades and implementations
• Perform post-resolution follow up to ensure end user satisfaction
• Configure and deploy computers, phones, printers and other peripherals to end users
• Be aware of and follow company IT and security policies
• Coordinate moves/adds/changes
• Ensure desktops meet internal security policies and guidelines (patching, anti-virus, encryption, etc.)
• Identify and recommend improvement opportunities
• Perform other duties and responsibilities as assigned by manager

The Desktop Support I requirements:

• 2+ years of experience in a role supporting Windows 7/10 desktops, MS Office and MS Exchange/Outlook
• Associate’s degree in Information Technology, Computer Science or related discipline (or equivalent education
• and experience)
• A+ certification preferred
• A+, Security+ or MCP certification a plus
• Intermediate knowledge of computer hardware and peripherals
• Intermediate computer troubleshooting and problem-solving skills
• Ability to effectively prioritize and execute tasks under stressful situations
• Strong written and verbal communications skills
• Strong customer service and interpersonal soft skills
• Positive work attitude and disciplined work ethic

#HSIR

Job Type: Full-time

Pay: $24.00 – $29.26 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Irvine, CA 92612: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Preferred)

License/Certification:

• A+ certification (Preferred)

Work Location: One location