Hanna Interpreting Services, LLC Hiring for People Operations Manager Job at Spring Valley, CA Full Time

At Hanna Interpreting Services, we deliver more than just words.

Do you hold the rare gift of being both a “people” and a “process” person? Are you passionate about culture development and transformation? Are you all things “HR” AND “Business Operations?” If so, you might be the People Operations Manager we are looking for!

Since 2010, Hanna has grown from a start-up company to one of world’s industry leaders in the interpretation and translation space. Now, with over 60 full-time team-members and a very healthy customer list, we are seeking a People Operations Manager to help us scale by providing vital support to the organization’s team-members and contracted linguists through human resources (HR) support, recruiting, vendor management, organizational development, culture, and employee happiness.

Who is Hanna?

Hanna Interpreting is a woman and minority-owned small business, providing interpretation, translation, and transcription services nationwide. Headquartered in San Diego, California, we are committed to the success of our clients and their customers, and pride ourselves on meeting the needs of those with Limited English Proficiency.

Our clients are public & private sector (healthcare, education, legal, etc.) who need translation and interpreting services to connect with the people they serve. We match them with our language experts throughout California, covering over 200 languages.

We’re known in the industry for always getting the job done. Whether a news agency urgently needs an interpreter to cover live breaking news, or a medical facility needs to assist limited-English-speaking patients – they call us because we have the experience and the relationships to make their jobs easier.

As a People Operations Manager…

1. You will be: the manager supporting HR and the Vendor Management teams.

2. You get to: create a culture and environment that makes our team-members and vendors feel happy and proud to work at their organization.

3. You will help: fuel business growth by creating scalable people solutions.

Enjoy What You Do

At Hanna, we not only want you to succeed, but we also want you to have fun when doing it. The People Operations Manager will have:

• Input – As a member of the leadership team, this position will collaborate with management to set and drive the corporate vision and operational strategy.
• Fun – Be an integral part of the Hanna team and a leader in fostering an exciting, challenging, and inclusive environment through team lunches, social events, and giving back.

Responsibilities – Our People Operations Manager will:

• Spearhead company initiatives and partner with leadership to implement best practices company-wide.
• Create and implement all operational employment policies and operational processes.
• Lead HRIS and support for team-members, interpreters, and translators.
• Partner with leadership to drive company culture, launch scalable processes, and consolidate policies.
• Brainstorm new workplace initiatives prioritizing team-member growth, productivity, and development.
• Drive candidate recruitment cycle and recruiting process, manages all hiring and onboarding / offboarding initiatives.
• Implement and manage all tools for performance management, team-member engagement, time off, payroll and benefits administration.Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health, and welfare benefits, training and development, records management, safety and health, succession planning, team-member relations and retention, compliance, and labor relations; completing personnel transactions.
• Assist with payroll processing and providing functional support for incentive programs.
• Champion collaborative cross-functional relationships with Recruiting, Payroll/Accounting, Finance, other teams, and hiring managers to ensure the successful onboarding and offboarding of new team-members and vendors.
• Develop human resources solutions by collecting and analyzing information; recommending courses of action.
• Prepare executive and management reports by collecting, analyzing, and summarizing data and trends.
• Improve manager and team-member performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and team-members.
• Complete special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
• Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Improve department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

If you’re the People Operations Manager we’re looking for, YOU…

• Love the idea of providing a service that people desperately need, by solving the language barrier to help humans connect
• Have a hands-on, “get things done” mentality. You thrive in a fast paced, small company environment
• Are warm and friendly, and find it easy to talk to strangers
• Are looking for a long-term position, with lots of opportunity for growth
• Want to work in an upbeat, positive environment, where you can develop great relationships with your fellow team members and management

Additional requirements:

• You’ve done this before—you have experience in a high-growth startup environment with constant change as your companion; 5+ years of experience working as a People Partner, HR Manager, HR Program Manager or similar role
• Strong values with a clear inner core of purpose-driven leadership.
• Strong problem solving, reporting and analytical skills. Skilled in Microsoft Excel, PowerPoint, and Word
• Knowledge of HRIS and payroll systems
• Demonstrated ability to research and analyze problems at a senior level, providing feedback, guidance, and direction.
• A clear understanding of Human Resources practices and legal requirements.
• Working knowledge of the critical components of a successful HR department including employment law, performance management, resolving conflict, having difficult conversations, team-member engagement, training, maintaining team-member files, and managing operational budgets.
• Clear, strong verbal communication and consulting skills. Demonstrated ability to work at the senior leadership level.
• Well-developed writing and presentation skills. Demonstrated ability to communicate clearly across all levels of an organization.
• Discretion, sensitivity, and confidentiality. Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information.
• Professional service firm experience is strongly preferred.
• Must possess a Bachelor’s Degree with demonstrated ability to understand the language of business. SPHR or other HR certification preferred.

If that describes you, Hanna Interpreting Services may be the perfect fit for you!

Full benefits package offered, including:

• Health Insurance
• Vision
• Dental
• Life Insurance
• 401k w/ 4% match
• Vacation time
• Sick Leave
• Paid Holidays

Work Environment

This job operates in a business casual environment. Or better yet – we have fun, but we get the job done. Our group is made up of positive, passionate, and persistent people who all believe in the company mission to make the world more inclusive through language and technology. We currently have about 20 team members working in the office, and 40-or-so team members working from home. We are especially excited to be moving into our new 7,500 sq ft office that will better accommodate our company’s expansion into the future!

Position Details

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., with some flexibility allowed. This is a hybrid position with the ability to Work-From-Home after completing the 90-day probationary period.

Job Type: Full-time

Pay: $70,000.00 – $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Spring Valley, CA 91978: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ADP WorkforceNow: 1 year (Preferred)

Work Location: One location