Case Manager, Emergency Housing Voucher (Bilingual)
Position Type: Full Time
Compensation: $28.00/hour + $1.50 Bilingual Pay
Union Representation: OPEIU Local 29
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco’s leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit .
Program and Position Overview
The Emergency Housing Voucher (EHV) is a SF Housing Authority Voucher Program that is overseen by the Department of Homelessness and Supportive Housing (HSH). The EHV program is referral based and recipients receiving a voucher live in their own rental unit in San Francisco for as many years as needed if they remain in compliance with HUD and Housing Authority regulations. Recipients receive help searching for housing as well as move-in costs and all units are inspected prior to moving in to ensure that they are clean and safe for habitation. Rent is based on 30% of the recipient’s income and they can receive voluntary ongoing supportive services related to housing and connections to other resources.
Housing-Focused Case Management Services provide all necessary services to ensure a seamless transition to permanent housing. The goal of the service is to reduce the length of time that tenants spend experiencing homelessness and to ensure that tenants retain housing once established.
The EHV Case Manager is responsible for providing wrap-around case management services within a harm reduction model to ensure tenant’s long-term housing retention and improved well-being. Services provided pull from models including Trauma Informed Care, Critical Time Intervention and Strength Based Case Management. The EHV case manager conducts an initial assessment with all tenants that includes education on tenancy requirements and support to address barriers to housing retention. Case management services are voluntary during the tenant’s participation in the EHV program, when requested, the EHV case manager provides services that include tenant-driven goal setting, housing advocacy, tenant support, community-based referrals for budgeting and financial management, employment, legal services, domestic violence, mental health, and substance abuse resources and referrals. The case manager is responsible for documenting all services provided, ensuring case notes are entered into the tenants’ electronic records in real-time and collecting program compliance documentation. These administrative tasks take approximately 40-50% of the time of this role and require attention to detail and timeliness of documentation.
Primary Duties and Responsibilities
Qualifications, Skills and Abilities
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