Haleon Hiring for Tech Service Delivery Lead at St. Louis, MO  Full Time

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

As part of a site-based Tech team, the Tech Service Delivery Lead is responsible for overseeing IT infrastructure at a site working closely with Haleon Tech Support services including third party providers.

Role Responsibilities:

• Proactively manage Site Tech operational issues including escalation

• Own & manage site elements of Risk, Quality and Compliance management for Tech services

• Collaborate with Site Business teams such as Engineering & Lab areas on issues or projects with dependencies on OT/IT infrastructure

• Partner with Central Tech services to leverage shared service provision to site

• Understands the Strategic Tech Applications and the Support Services to maximize the value created

• Assure Business Continuity through the regular maintenance and testing of Critical Application Continuity Plans including Disaster recovery

• Control Lifecycle Management for services owned by Site Tech

• Manage OPEX related to Site specific Tech projects (resource or service-related expenses)

• Act as point of contact for Central Tech Support Services, managing issue resolution at site including site impacts

• Ensure validation lifecycle documentation is implemented in accordance with change management processes and regulatory expectations for GxP systems

• Support key Tech and Site priorities including identification of new technologies

Why you?

Basic Qualifications:

• Associate degree in Computer Systems Analyst and/or Network and Computer System Administrator or related field of study

• 3+ years’ experience in an equivalent role preferably in regulated manufacturing environment

• Good knowledge and understanding of the Systems Development Life Cycle

• Good knowledge and understanding of IT systems and how they apply to supported business areas.

• Well-developed analytical and problem solving skills.

• Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.

Preferred Qualifications:

• Experience in a manufacturing environment with a good understanding of manufacturing principles and practices highly prefered

• Technical experience with Client/Server and Network Architecture

• Knowledge of Microsoft Power Bi applications with proficiency a plus

• Knowledge and experience working with Six Sigma/Lean Sigma processes and tools including Agile ways of working.

• Experience with Microsoft office products and development tools.

Location – this role is based in: St. Louis, MO

This job posting closes on: December 7, 2023

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Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.