Gulf Coast Calibration Hiring for Customer Service Associate Job at Houston, TX Full Time

Gulf Coast Calibration repairs and calibrates test and measurement equipment for industrial customers. We have been serving customers in the Houston area for over 35 years.

This is a small team environment. Strong interpersonal, time management and multi-tasking skills are required. You will work in our Contact Center answering chats and emails from our customers and handling a wide range of other administrative and marketing related duties.

We are in Houston Texas.

We offer a competitive salary and a comprehensive benefits package.

KEY RESPONSIBILITIES:

• Ability to use Quickbooks online is an advantage.
• Answer inbound customer requests or inquiries concerning products, billing, shipping, and other customer concerns.
• Help customers solve product customization and sales inquiries.
• Interact with customers to resolve product questions.
• Provide excellent customer service while responding to and researching requests.
• Educate callers on company policies, procedures and specific product features
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various Marketplaces.
• Acknowledging and resolving customer complaints or negative experience.
• Processing orders, messages and requests.
• Keeping records of customer interactions, pending orders, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat

Work environment:

• Office

Work Remotely

• No

Job Type: Full-time

Pay: $12.00 – $14.00 per hour

Weekly day range:

• Monday to Friday

Experience:

• call center: 2 years (Required)
• QuickBooks: 2 years (Required)

Work Location: One location