GSI Outdoors LLC Hiring for Key Account Specialist Job at Spokane Valley, Spokane, WA Full Time

POSITION SUMMARY: Functions as primary customer service representative for key accounts of GSI Outdoors by managing all incoming orders and inquiries. Tracks inventory levels and generates quotes as required.

ESSENTIAL FUNCTIONS:

The essential functions of the position include but are not limited to the following:

• Open and maintain customer accounts by recording account information
• Sets up new customer accounts by entering data into the customer resource management data base
• Enters new customer orders into Accounting software
• Process all account orders and confirm status with customers. Actively monitor stock levels to ensure on time delivery
• Ensure back orders can be fulfilled by communicating with buyers with regard to available stock.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Generate price quotes for all key account customers for upcoming season ensuring inclusion of all new product items.
• Prepare product or service reports by collecting and analyzing customer information
• Manage large amounts of incoming calls
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Assists with forecasting and forecasting to sales comparisons to ensure customer needs are met.
• Generate carton labels for customers ensuring that the routing information is accurate.
• Creates order acknowledgements advance ship notices, (ASN’s) and invoices ensuring accuracy for outgoing shipments within accounting software.
• Works cooperatively with sales representative in supporting key accounts to develop future sales.
• Generate stickering labels for some retail customer products.
• Update yearly vendor agreements with their vendors.
• Enters pre-season customer orders, revising some when necessary
• Process orders electronically from SPS Commerce by creating labels and advance ship notices (ASN), notifying warehouse and forwarding ASN to customer
• Process orders for a variety of customers or regions as assigned by customer service manager
• Process customer requests for credit on defective merchandise
• Ability to work independently and in a group
• Ability to prioritize tasks
• Manage high volume of email
• Ability to follow complex routing/vendor guides
• Complete excel data sheets per customers’ requests
• Verify customer information to ensure they would qualify as a customer

QUALIFICATIONS / REQUIREMENTS:

• Associates degree (A.A.) or equivalent from a two-year college preferred
• Minimum of 3 years’ experience in a customer service environment, preferred
• Ability to effectively give information and respond to questions from both internal and external customers
• Proficient with MS Office applications, required
• Proficient in Excel
• Type 50-60 WPM, preferred
• 10-Key typing 11000+ KPH required
• Must understand general and implicit instructions and react favorably in all work situations.
• Ability to comprehend written and verbal communication
• Must be able to accurately see and record data, input product data, and be knowledgeable in office procedures and able to answer questions in a professional and friendly manner.
• Aptitude for detail required
• Knowledge of Bartender software preferred

EQUIPMENT UTILIZED:

• Printer, copier, computer, bartender and various industry software

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimal lifting, bending, stooping, squatting, kneeling standing.

Job Type: Full-time

Pay: $18.00 – $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Spokane Valley, WA 99206: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location