GreenStone Farm Credit Services Hiring for Associate Service Desk Specialist Job at East Lansing, MI Full Time

About Us…

Our $12 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Major Responsibilities:

Computer and Device Support

• Assist with troubleshooting hardware and software incidents on client computer devices and open tickets with designated vendors for repair or replacement of equipment as needed
• Provide basic support for mobile devices to include basic troubleshooting and documented instructions for supported applications and use of mobile devices
• Assist with hardware rollout, OS deployment, and inventory of equipment

Service Desk Support

• Field incoming request to the Service Desk as requests come in by phone, walk up, or email to ensure courteous, timely and effective resolution of end user issues.
• Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Build rapport and communicate effectively with service desk customers to help maintain high satisfaction with the Service Desk support team.
• Perform post-resolution follow up to requests before closure to ensure satisfied resolution was met

External Customer Service

• Provide support to external customers with incidents and requests
• Maintain confidentiality of customer accounts and information by following documented validation methods to ensure identity of customer
• Provide assistance with secure electronic communication with customers and internal staff with supported tools

Position Requirements…

Education

• Bachelor’s Degree required.
• Information Systems, Computer Science or related majors preferred.

Experience

• 0-3 years of technical or business experience required.
• Intermediate experience with Microsoft technologies required.

Skills

• Demonstrated interpersonal skills to successfully communicate both verbally and written.
• Incumbent should have knowledge in one or more areas of computer systems, network operating systems (LAN/WAN), data and voice communications, workstation operating systems and configurations, Internet, Intranet and software applications (HTML programming).
• This position requires the ability to provide excellent customer service in a multi-tasking environment and be able to evaluate technical problems, evaluate options and solutions, and communicate this information to staff in terms that will be understood.

Here’s What We Can Offer You…

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• Salary commensurate with experience
• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $100/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• Student Debt repayment grant

*** Please include your salary requirements in your cover letter