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GreenPages Hiring for Security Operations Director – Remote at Kittery, ME Full Time
Job Description
We are seeking a Security Operations Director to build and lead a 24×7 Security Operations team, provide technical oversight for client security posture, lead initiatives to improve incident and problem management processes, provide response to security events, and develop new managed security service offerings.
This is a hands-on player/coach role that acts as the primary “face” of SecOps to our customers. The Security Operations Director provides management and guidance and mentorship to the security operations team. The Security Operations Director also works cross-functionally across Blue Mantis including Sales, Solutions Architects, Professional Services, Program Management Operations (PMO), and Marketing to drive Managed Security Services revenue growth, profit growth, and customer loyalty/retention while maintaining alignment with Blue Mantis overall strategy and operations.
Our team is close-knit, and our environment is fast-paced; the nature of our business demands that the person in this role has strong interpersonal skills including the ability to develop effective working relationships, a demonstrated customer focus, and a demonstrated ability to remain calm, focused and successful while supporting clients through change and events.
Key Responsibilities
- Operational Management – Ongoing operational functions to resolve immediate issues, improve operations/efficiency and drive customer loyalty/retention. This includes proactive analysis of business metrics/results and subsequent operational initiatives. (30%)
- Service Development – Drive the vision of the Managed Security Services Provider business and translate that into discrete product roadmap initiatives. Sponsor and lead ongoing service development projects. (25%)
- Client-Facing Activity – Direct interaction with existing and prospective clients. (25%)
- Cross-Functional Alignment – Working with cross-functional partner groups (especially Sales, Solutions Architects, Professional Services, PMO, and Marketing) to optimize Managed Security Services business growth, customer loyalty/retention, and business efficiency. (10%)
- HRM – Direct activities of direct & indirect reports, general Human Resource Management functions, and staffing. Establish the cultural vision for the Managed Services organization and facilitate the achievement of that vision. (10%)
Typical/Critical Responsibilities:
- Manage a team of security and end-point engineers
- Ensure security-related tickets are being handled correctly and within our Service Level Agreements (SLAs).
- Respond to and provide guidance and communications during observed and declared security incidents. Establish a plan of resolution; execute the plan while mitigating risk or disruption to the customer environment.
- Manage security response team to review known vulnerabilities on a weekly basis; assess risk and act / communicate as appropriate
- Act as a Technical Account Manager for key accounts
- Participate in on-call rotation
- Assist with the development, delivery, and operational support of managed security services
- Partner with the onboarding team to assist in onboarding customers into SOC / SIEM-managed offerings
- Advise customers on the implications of data privacy matters from a security perspective
- Consult with customer / Blue Mantis Architecture teams to provide recommendations on IT solutions to help clients manage information security risk.
- Develop incident response plans, and procedures, and advise customers on steps to achieve incident response readiness (logging and monitoring configurations, triage and escalation procedures, wider stakeholder liaison, etc.)
- Enhances team competence by answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
- Track emerging security practices and contribute to building internal processes
- Continue to develop security skills and certifications necessary for the Information Security Engineer role
Skills, Knowledge & Expertise
- This position requires polished customer service skills and an unbeatable sense of urgency
- Ability to thrive in a fast-paced environment
- 5+ years demonstrated success leading a technical team
- 6+ years in information security consulting or operations
- Demonstrated ability to address and resolve escalations
- Information Security Engineer should have relevant security certifications such as CISSP or equivalent (CISA, CISM, GIAC, OSCP, CEH, Security+, CCNA, CCNP)
- Consulting experience with a mid to large size enterprise customers
- Understand current regulatory environment and related implications to security management compliance
- Strong communication skills both verbal and written, to develop technical documentation, customer, and internal communications
- Must have substantial experience in operating a 24/7 highly transactional environment.
- A collaborative approach is a must, as well as the ability to effectively communicate with a wide range of technical and non-technical personnel
- Strong understanding of ITIL concepts and IT operations
- The candidate must demonstrate proven success in working in a team as well as independently
- Thorough understanding of Information Technology and technical expertise within other technology areas, cloud, datacenter, network, virtualization, and operating systems
- Experience in process and methodology development including ability to recognize areas for internal improvement and make recommendations for improvement
- Experience in building efficiency within teams and building team culture
- Highly reliable with predictable and punctual attendance
- Experience communicating across all levels of an organization with demonstrated experience communicating at an executive level
Required Qualifications:
- Must be able to work in an extremely fast-paced environment
- Ability to meet the daily expectations of the team
- Ability to multi-task and reprioritize as required by demands
- Excellent written and verbal communication skills
- Must be detail oriented, well organized, and able to keep others organized
- Must have the management skills necessary to help drive change and compliance across an organization
- Must possess or be able to quickly gain a thorough understanding of Blue Mantis service offerings, technical capabilities, and technical direction
- Demonstrated ability to identify and mitigate risk across projects
About Blue Mantis
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners.
GreenPages is committed to a policy of equal employment opportunity. GreenPages does not discriminate in any aspect of its employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us.
