Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.
GENERAL SUMMARY:
As a Senior IT Customer Facing Systems (CFS) CAPS Support Specialist you will support our external and internal customers. You will work with several different systems such as our Computer Aided Product Selection (CAPS) system. In this role you will be responsible for improving user experience, analyzing and identifying trends and issues, and creating and maintaining documentation. This is a remote based role.
ESSENTIAL JOB DUTIES:
EXPERIENCE:
3-5 years of relevant work experience required.
Experience with CAPS, CRM, JIRA preferred.
EDUCATIONAL LEVEL:
2 Year/ Associates Degree in Computer Science or Business preferred.
TRAVEL:
PHYSICAL REQUIREMENTS:
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. There is an occasional need for walking short distances. Work may be performed in company’s setting, home, or hybrid.
SPECIAL NOTATION:
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.
EEO STATEMENT:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Why join the Greenheck family?
Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:
Health insurance
Prescription drug benefits
Dental insurance
Paid vacations and holidays
401(k) Retirement savings plan
Employee Assistance Program
Flexible spending accounts for medical or dependent care expenses
Tuition assistance
Employee Wellness Program
IND123
Want to hear more about the Greenheck culture? Take a look for yourself! https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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