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Greene Resources Hiring for Remote Customer Service Representative Job at Annapolis, MD Full Time
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Job Number: 44638
Remote Customer Service Representative
Job Description:
Our partner, a national provider of diagnostic testing, is looking for a Remote Customer Service Representative to join their team. Pay: $26-$27 an hour, based on experience Schedule: Monday – Frday (8-5pm: one hour lunch)
Responsibilities:
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Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
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Act as escalation point for clients/customers
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Approve the referral of unresolved customer grievances to designated departments for further investigation
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Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
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Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products.
Education Requirements:
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High school diploma or GED required
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Customer service related experience required
Desired Background/Skills:
Qualifications:
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Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
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Strong ability to work independently and manage one’s time
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Strong ability to accurately document and record customer/client information
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Strong leadership and mentoring skills necessary to provide support and constructive performance feedback
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Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Other Information:
Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
