Green Bison Hiring for Customer Support Representative Job at Spiritwood, ND Full Time

Customer Support Representative

Green Bison Soy Processing LLC

Location: Spiritwood ND

This is a full time, exempt position

Position Summary

The successful candidate will be responsible for supporting and proactively maintaining relationships within the commercial team and with customers. This individual will have daily exposure to customers in a fast-paced environment and will be responsible for managing many aspects of the customer account settlement process. The representative will have a number of responsibilities, including: grain ticket application and processing, customer settlements, records management and accounts payable processing.

Job Responsibilities:

• Partner with the commercial team to maintain excellent customer relationships
• Collaborate with GBSP affiliate organization, ADM, within the support functions of Global Business Services, Accounting, IT, Transportation, etc
• Processing requirements for each customer including kiosk cards, farm splits, grain application and settlement business transactions accurately and efficiently
• Request and maintain electronic customer files within MDM, Salesforce, Agris and e-ADM
• Address any customer application questions, concerns, or mistakes promptly and professionally
• Research problems, analyze results and organize tasks
• Support specialty programs such as sustainability, etc.; responsibilities may include data management and reporting
• Learn and cross train on all commercial support responsibilities
• Participate in safety programs

Who We’re Looking For:

• 2 year Associate’s Degree or 4 years office and/or CSR experience equivalency
• High attention to detail, well-organized and effective time management skills are imperative
• Ability to multitask is crucial to being successful in this role. Must adapt and perform consistently in a fast-paced environment
• Ability to collaborate well in a team-oriented environment. Must be committed to company goals and objectives while continuously seeking individual improvement
• A service-oriented focus with both external customers, internal customers, and business management leadership
• Willingness to be proficient in internal and external software systems including Microsoft Office suite, AGRIS, e-ADM, Salesforce, and accounts payable system
• Exceptional verbal and written communication skills to be utilized daily
• Receive direction from others and perform independently while managing priorities
• Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing, photo copying and answering phones

What We Do at This Location:

• Office Location: Spiritwood, North Dakota
• Region Description:
  • The region contains value-add ag processing and elevator assets
  • Commodities purchased and sold include: Soybean, Soybean Meal, Soybean Hulls and Soybean Refined Oil
  • Typical hours: Monday – Friday, 8:00 a.m. – 5 p.m. (non-harvest season). Additional hours & some weekends are expected during peak harvest season, which may run from September – November.
• Team Description:
  • This role supports the Green Bison Soy Processing team. This team is comprised of dedicated individuals with a core focus on origination into Spiritwood, as well as, product sales to customers end destination.
  • This role works alongside the local Commercial team.

This position offers a complete benefit package, including 401(k), health, life and dental insurance.

Green Bison Soy Processing requires the successful completion of an applicable background check.

Green Bison Soy Processing LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by application federal, state or local laws and ordinances.

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