Great Circle Machinery USA Hiring for Customer Technical Support Representative Job at Ontario, CA Full Time

Looking for a dedicated, hard working individual to join our team. Troubleshooting with customers via calls/emails, and gaining knowledge of products and being able to provide insight on product improvements. Individual must be reliable, personable, able to work quickly with a diverse team, pay attention to detail and able to learn quickly.

Overview and Responsibilities

• Able to troubleshoot/fix equipment such as wood chippers and other outdoors tools, air hose reels, hydraulic cylinders, meat grinders, oil pumps and other small engines
• Daily technical support for all International dealers & customers
• Recognizes training needs, develop programs and deliver/coordinate
• product and skill training for support staff
• Contacts customers as a point of escalation to resolve case issues
• Prepare and maintain all training modules and deliver technical presentations to employees, customers and dealers
• Motivates and encourages teams of technicians and workers
• Expedite and prioritise the implementation of P.M
• Provide technical skills in monitoring, troubleshooting, and provide maintenance and enhancements of applications and the supporting integration with broad knowledge of modern, large-scale, web-based software architectures and relational data

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location