GovCIO Hiring for Customer Support Professional Job at Dallas, TX Full Time

Company Overview

GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

1. Confers with staff, users, and management to establish requirements for new systems or modifications.
2. Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
3. Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
4. Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
5. Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor’s with 2 – 5 years (or commensurate experience)