Golden Krust Franchising Inc Hiring for Training & Development Director Job at Bronx, NY Full Time

Essential Duties and Responsibilities

Curriculum Development

• Develop and implement approved curriculum for training and practical learning that include but are not limited to core courses, discipline-specific programs, and career plans to maximize performance, making periodic modifications where necessary.
• Create high-quality, scalable learning experiences and training materials for a diverse audience of hourly Team Members, Managers, and Franchisees.
• Identify and evaluate external sources of training materials and courses.
• Conduct research and make recommendations for an appropriate learning management system.

Training

• Ensure consistency in the delivery and application of training standards and oversee the planning, prioritization, and development of new training programs and initiatives
• Facilitate learning through various delivery methods, including classroom instruction, virtual training, and on-the-job coaching.
• Organize, coordinate, and schedule sessions in all areas of Franchise business operations to ensure compliance with the policies and procedures of Golden Krust and federal and state laws.
• Launch, maintain, and track systems for the Train the Trainer program.
• Launch, oversee, and expand the Manager-in-Training program.
• Introduce and develop new systems and training for Certified Training Restaurants. Responsible for oversight of the certification process for Certified Training Restaurants.
• Identify and ensure success by tracking key performance indicators to determine the effectiveness of current and future training programs.
• Work closely with restaurant operations leadership to evolve current training by identifying training needs. That includes, but is not limited to:
• Creating and maintaining a feedback loop for operational training by leading the continued improvement and development of training curriculum based on feedback from the field, personal observation, and best practices.
• Partnering with Franchise Operations Consultants to deliver development programs to address those needs – programs targeted at skill development, building benchmarks, and ensuring an appropriate talent pipeline.
• Develop plans and implementation strategies for setting up mentorship opportunities for employees.
• Refine and manage all New Restaurant Opening training and support.

Other

• Maintain up-to-date Operations Manual content.
• Liaison with the Executive Chef and R &D, Operations and Marketing in the successful rollout of new products.
• Plans and execute associate recognition programs quarterly.
• Internal subject matter expert that will support, maintain, and train the processes, policies, and procedures for the following systems in the Restaurant Division, Corporate and Franchise restaurants:

o Customer Relations Management – Salesforce

o Point of Sale and cashless kiosk – Toast

o Restaurant Management systems for labor and inventory

o Learning Management System

o Delivery Platforms

• Prepare and submit an Annual Operating Plan for training
• Manage the training budget.
• Other duties as assigned.

Qualifications and Requirements

• 5+ years of experience in a restaurant or hospitality industry training leadership role.
• CPLD Certification is a plus
• A Bachelor’s degree in Training, Business, Communication, Hospitality, or arelated field. A Master’s degree is preferred.
• Current New York City Food Handler’s Permit and ServSafe Certification are mandatory.
• Knowledge of Learning Management Systems
• Experience in training delivery
• Must have a reliable vehicle and be willing to travel

Skills

• Ability to work under pressure, multitask and prioritize work
• Strong interpersonal, organizational, and leadership skills
• Excellent written and oral skills
• Proficient in MS Office (PowerPoint, Excel, Word, Publisher)
• Must be detail-oriented, highly motivated, and possess a high level of energy and enthusiasm
• Must be able to work on a team as well as independently
• Flexible hours and required overtime to meet the needs of the department
• Working knowledge of computer and solid technical skills

Job Type: Full-time

What we offer:

• A creative, comfortable, progressive, and fun environment
• 401K match, medical, vision, dental, short and long-term disability, AD&D and life insurance, and other benefits
• Ongoing opportunities for development and having a huge impact on the product and the Company

About us:

The Golden Krust® brand came into existence in 1989 at Gun Hill Road in the Bronx. Founded by Lowell F. Hawthorne and the Hawthorne family 30 years ago, Golden Krust has grown into an operation spanning over 25,000 retail locations and 125 franchised and corporately owned restaurants, bringing the taste of the Caribbean to adoring customers throughout the United States and Canada.

From its patty and bakery production plant at 3958 Park Avenue, the Golden Krust family of companies employs nearly 300 teammates, manufacturers, distributes, and manages Jamaican-style patties and bakery products. In addition, Golden Krust is the leading Caribbean restaurant franchise in North America, operating from New York Texas.

Customers include national supermarket chains, club and dollar stores, many other retail outlets, schools, NYC’s Department of Corrections, and the Department of Education.

Over 40 million Golden Krust patties are produced and delivered to admiring fans each yearly.

Golden Krust Caribbean Bakery, Inc. and Golden Krust Franchising, Inc. are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The Company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location