Golden Key Group Hiring for Personnel Action Request (PAR) Lead at Landover, MD  Full Time

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group’s talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

This position is the Personnel Action Processing (PAR) Team Lead and provides oversight of program activities for all aspects of personnel action request processing within assigned work team. The incumbent provides support for leadership of the PAR team while directing all assigned team’s workload to ensure timely and accurate processing of personnel actions. This role includes the identification, assignment, and monitoring of work across the assigned work team to ensure work is completed and that all team members meaningfully contribute. The incumbent also partners with the program leadership to inform, guide, and assist with evaluation of operational effectiveness. This position reports to the Operations Manager (PAR) and the Deputy Operations Manager (PAR).

Assists with oversight of all PAR activity to include actions received through HRConnect, ES Portal, and Contact Center inquiries, as well as standard reports generated from NFC and HRC.
• Provides daily guidance to help develop and implement business strategies and procedures to ensure timely and accurate processing, in compliance with Federal HR policy and contractual obligations.
• Assists in tracking of service level agreement compliance and other key performance indicators, and advise leadership on service delivery, accomplishments, challenges, and opportunities.
• Oversee and update daily, weekly, and monthly dashboards to manage workload and track timely completion of processing work.
• Continually assess volume of work and resources available and realign as needed to ensure that all work is completed on time.
• Participates in the partnership with PP&B leadership to initiate, manage, and facilitate continuous improvement projects to gain efficiency, improve productivity, and accelerate growth.
• Coach and mentor team members in performing the technical work, monitor performance accomplishments, and provide feedback.
• Acts in the Deputy Operations Manager (PAR) role in their absence.
• Perform other duties as needed.
• Other duties as assigned.

• More than 10 years of experience in Federal personnel management
• Strong customer service/client facing skills
• Excellent oral and written communication skills
• Experience in utilizing NFC, HRConnect, and ServiceNow
• Experience in excepted and competitive personnel systems

• Federal personnel management experience across the employment life-cycle
• Problem solving skills
• Consensus building skills
• Expertise in utilizing NFC, HRConnect, and ServiceNow
• Expertise in excepted and competitive personnel systems

None.

**Please note that Golden Key Group, LLC (GKG) will not ask for any personal data during the application and interview phases of your job search with our team. In addition, we will not text you out of personal and professional courtesy. Should you get any requests for personal information, consider it a possible spam/phishing attempt.**