Description
· Work with Call By Call manager too complete reports on every service job
· Work with the department head on a completed technical program for techs/installers
· Provide weekly Reports to the Technical director of usage, install/service in your associated locations
· Recruit, train and motivate Help Desk Managers to provide full technical services to our clients through technical call by call management
Vital Factors:
· 100% benchmark of all installations
· All install jobs above 90% sensible and flag free (critical errors)
· See that new hires are trained, assigned tools, and have completed all courses in the LMS platform within two weeks of onboarding.
·
· Quarterly “Train the Trainer” training.
· Ensure continuous technical supervision for all locations during operating hours.
Job Type: Full-time
Pay: $70,000.00 – $75,000.00 per year
Benefits:
Ability to commute/relocate:
Experience:
License/Certification:
Work Location: One location
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