GFL Environmental Inc Hiring for Customer Service Representative Job at Garner, NC Full Time

GFL Environmental is looking for a Customer Service Representative to join our team based out of our Raleigh office. The CSR will answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via in person, telephone or email
• Answer incoming and make outgoing telephone calls to customers, as well as, our Operations teams
• Serve as main contact and provide changes for Broker/Sales accounts
• Tower entry of service change for Broker/Sales accounts
• Track customer information, concerns, and enter data into database
• Provide contact research for all customer changes
• Provide timely and accurate information regarding missed stops or other customer concerns
• Download, distribute and answer all customer inquiries received via email
• Implement Broker/Sales account information to include any necessary correspondence, maintain hauler listing, location survey, pertinent notes, etc.
• Dispatch service orders to the branches
• Answer phones in rotation as needed
• Perform other duties and responsibilities as required or requested by management

Knowledge, Skills, Abilities and Competencies:

• 1-2 years of experience in customer service call center
• Strong organizational, written, and verbal communication skills with attention to detail in all areas of work
• Strong computer literacy with beginner to intermediate level expertise with Microsoft Excel and PDF
• Self-starting proactive individual who can work well independently and in a team environment
• Able to work well under pressure and multitask in a fast-paced environment
• Strong attention to detail and a high level of accuracy

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.