GFaceMD/Gretchen W Frieling MD LLC Hiring for Customer Experience Specialist Job at Mashpee, MA Full Time

Customer Experience Specialist

We are looking for an ambitious, energetic, flexible Customer Experience Specialist to join our GFaceMD & Soyier Skin Collection. You must have a desire to constantly learn and be eager to dive in and support a growing, boutique Aesthetics practice in Mashpee as well as a fast-growing skincare line.

Your Impact & Contribution

As Customer Experience Specialist you will support three key areas of our business. You’ll be tasked with supporting our Physician & Owner, Dr. Gretchen Frieling, our Medical Providers & Staff which may include staff scheduling, medical records updates, preparing medical supplies for appointments, and more.

For our patients, you will play a significant role in their interactions at GFaceMD. You’ll handle their phone and email communications, assist with appointment scheduling, assist with intake paperwork and ensure our Practice provides unmatched service and delivers an exceptional experience.

Your work at Soyier Skincare will ensure our customers receive their skincare products ontime, everytime! You will manage order fulfillment, field questions from customers, and assist with requests from practices to carry our line on their shelves!

Your Professional Learning Journey

This is an invaluable learning opportunity to work with one of the premier Medical Spas in the country and to work hand-in-hand with serial entrepreneur and successful business women and physician, Gretchen Frieling, MD. Throughout your learning journey, you will be exposed to running a successful medical practice that is experiencing double digit growth year after year. From a retail perspective, you will play an integral role in contributing to the growth of Soyier Skincare and will learn the keys to successfully executing direct-to-consumer and distributor retail models.

No two days are the same, and this role will stretch you to think creatively and solve dynamic problems, but our team has SO much fun and we thrive on our energetic culture! It never feels like work- and we are very serious about keeping it that way! You will be joining a high-performing group of professionals who truly work together to move the needle forward.

Your Responsibilities and Duties

• Act as a Patient Concierge:
• Welcoming patients, handling phone & email communications
• Assisting with intake paperwork, check-in and check-out procedures
• Scheduling for new & existing patients
• Support Medical Providers & Staff
• Manage staff calendars and ensure proper scheduling availability
• Assist with medical records updates or other Patient record needs
• Help set up rooms with medical supplies, inventory, etc. when needed
• Manage Office Operations
• Open the office daily
• Maintain the office and general supplies including inventory and ordering
• Assist with taking inventory of medical supplies, placing & receiving orders
• Prepare gift baskets and charitable contributions on behalf of the office
• Help with additional activities that are focused on helping the office grow
• Support Order Fulfillment
• Control fulfillment of online skincare purchases including packing and shipping of orders
• Control delivery of Soyier skincare products to office and keep accurate inventory counts
• Assist with Managing Social Media Accounts & Email Blasts
• Prepare content for GFaceMD, Soyier & FACEit Instagram accounts
• Help with planning and execution of social media calendars
• Help with hashtag research, trending topics, and prepare analytics for Dr. Frieling
• Prepare & send email blasts and newsletters for each respective audience (GFaceMD, Soyier & FACEit)

Detail-Oriented, Customer Service, Above Average Technology Aptitude, Social Media Savvy, Quality Focus, Problem Solving, Listening, Phone Skills, Resolving Conflict, Multi-Tasking, Above Average Oral & Written Communication, Learning Agility, Task-Oriented

Preferred Experience

Administrative Assistant Experience, Customer Service Experience, Account Management Experience, Healthcare or Medical Office Experience

Location & Hours

Mashpee, MA

8:00-4:30 Monday- Friday

Your Benefits

2 Weeks Paid Vacation

Health Insurance

Staff Discounts on Any Procedure or Retail Item

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• Associate (Required)

Work Location: One location