General Dynamics Information Technology Hiring for TSS IT Support Specialist Job at Rensselaer, NY Full Time

Discover a career that is challenging, impactful, and mission-critical. Join our team as a IT Support Specialist and make an impact by providing first-level, front-line support to end users with technical trouble tickets and who need platform support. While you help us advance the mission, we’ll help advance your career.

HOW IT SUPPORT SPECIALISTS WILL MAKE AN IMPACT”

• Deliver consistent and excellent customer service with helpful, patient and can-do attitude
• Modify, move, and install end user equipment (desktops, laptops, printers, etc.)
• Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstations
• Develop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)
• Provides advice and onsite training for customer support personnel
• Participate and support platform projects such as upgrades or migrations for large user populations
• Create and maintain standard operating procedure documentation

WHAT YOU’LL NEED TO SUCCEED:

• Associates Degree or higher in computer studies, business or a related field (or equivalent experience), and 1+ years of experience. Equivalent years of experience will be considered in lieu of degree
• Foundational knowledge of Windows operating systems and core technology associated with them
• Knowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCP
• Excellent communication skills
• Ability to relate with users and explain technical issues in a simple manner
• Strong time management skills, ability to prioritize and organize a workload and adapt as needed
• Able to learn new applications and become familiar with new technologies quickly

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.