As one of the fastest-growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.
GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals. We celebrate differences in our employees and are committed to creating an inclusive environment for all. We hire the whole person and invite all employees to bring their authentic self to work. We are an Equal Opportunity Employer and are proud to employ a highly talented, diverse team.
We believe in supporting our communities and employees that have supported us throughout our growth. GadellNet is a Certified B Corporation, which means we are legally required to consider the impact of our decisions on our employees, customers, suppliers, community and environment. We believe in using our business as a force for good.
About the Position:
The goal of a GadellNet branch engineer is to be the face of the company while providing a high level of customer satisfaction while on-site with our clients. Extraordinary communication, quick resolutions, and the ability to give clients confidence in our solutions are key to driving our industry leading client satisfaction. Your primary focus will be troubleshooting and resolving issues or requests at client sites that cannot be fixed remotely. This includes travelling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your secondary focus will be assisting the Service Desk with standard tier one types of issues/requests.
Additional duties that occur but not limited to include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, office moves. Participating in a rotational on-call schedule, daily time entry, and management of your personal ticket queues will be required. This role will include 40% Onsite remediation, 40% Remote remediation, 10% Project Assistance, and 10% Admin documentation.
Primary Responsibilities:
Compensation:
Job Requirements:
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Values:
At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.
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