Full Sail University Looking for Alumni Advising Team Leader Full Time

If you’re looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You’ll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Career Development Alumni Advising Team Leader is a dynamic professional responsible for leading and developing Full Sail University’s Alumni Advising team who is goaled with delivering unique career strategy and professional development advising services to Full Sail University alumni throughout their evolving career journey.
The Alumni Advising Team Leader will lead a team consisting of up to five (5) alumni advisors segmented by industry expertise and will report to the Associate Director of Career Development. As such, the Alumni Advising Team Leader must have a genuine passion for people and an ability to work independently with shifting priorities. Alumni Advising Team Leaders are self-motivated, adaptable, and have exceptional leadership, professional development, communication, and organizational skills.

Essential Duties and Responsibilities:

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.
• Hire, train, and directly supervise & develop a team of Alumni Advisors goaled with delivering unique career strategy and professional development advising services to Full Sail University alumni based uniquely on individual graduate need.
• Evaluate key performance indicators, identifying individual advisor skill, will, and resulting development opportunities.
• Maintain consistent communication with all direct reports, campus personnel, and Career Development leadership team to plan and execute strategic career advising, advancement, and networking activities.
• Actively partner with direct reports to build quarterly individualized development program, rotating between performance reviews and career development goals.
• Work with Career Development, Graduate Success, Industry Outreach, and Alumni Relations leadership teams on alumni advising process alignment, streamlined workflow development, strategic outcome reporting, and training.
• Plan, development, and implement new processes and workflow designed to support evolving 3rd-party strategic employment reporting needs.
• Facilitate and lead meetings to deliver information, processes, and analysis in well-organized manner.
• Conduct analysis to identify insights, trends, and opportunities related to optimal alumni counseling. Translate insights into strategies designed to deliver meaningful results with direct impact on departmental key performance indicators.
• Contribute to short and long-term organizational planning and strategy as a member of Career Development leadership team.
• Work closely with the Career Development Marketing Manager to develop new content and strategic digital communication plans for alumni advising initiatives.
• Attend industry conferences and campus activations as needed.
• Assist in additional initiatives on behalf of Full Sail University as needed.
• Recruits, interviews, hires, and trains staff within department.
• Oversees the schedules and responsibilities of staff within department.
• Provides constructive and timely performance evaluations.

Other Responsibilities:

• Stay updated on pertinent information related to Full Sail University, the entertainment media & emerging technologies industries, post-secondary education, and ACCSC, DOE, and 3rd-party standards.
• Provide detailed explanations of Full Sail University’s educational programs, expected outcomes, and services provided to students/graduates, members of the education community, local community, entertainment media & emerging technology industries, and internal/external clients.
• Act as liaison through strong working relationships with all interdepartmental stakeholders to clarify intent, share ideas, manage risk, suggest change, and clearly explain business impact.
• Partner with Alumni Relations, Career Development, Graduate Success, and Industry Outreach staff to plan and execute strategic career activities/events as needed.
• Facilitate Career Development & Alumni Relations activations as needed.
• Support additional initiatives on behalf of Full Sail University as needed.
• Apply best practices across all initiatives to ensure a consistent brand experience.
• Demonstrate flexibility in scheduling, including availability for late nights, weekends, extended hours, and overnight travel, particularly during peak seasons.
• Complete expense reports in a timely fashion as needed.
• Perform other duties as assigned.

Supervisory Responsibilities: Yes

Competencies:

• Genuine excitement for people, education, and the entertainment media & emerging technology industries.
• Self-motivated, adaptive, resilient, and embody integrity, always willing to do the right thing.
• Possess strong leadership, training, facilitation, presentation, and interpersonal skills.
• Excel at face-to-face, over the phone, written, and virtual communication, in both “one-on-one” and large group environments.
• Creative problem solving, conceptual thinking, and decision-making ability.
• Technical aptitude with strong quantitative and qualitative analytical skills.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Proficient in quantitative and qualitative analytical techniques.
• Ability to prioritize tasks and thrive in high-pressure environments.

Education and/or Experience:

• Bachelor’s degree preferred with 1-3 years of project management, strategic analysis, and team leadership experience.
• Human resource and/or management experience is not required, but preferred.
• Must successfully participate in and complete all continuing education/training requirements.

Certificates, Licenses, Registrations: NA

• Background check mandatory.

Computer Skills:

• Proficient with Microsoft Office Suite, various web tools, Salesforce CRM software, Simplicity CRM software, social media tools, and various other software as needed.
• Proficient with various Apple and Windows based hardware.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.