Frontier Communications Hiring for Local Manager at Norwalk, CT  Full Time

Local Manager

Salary Range $83,000 – $131,000

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

About Us

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit.

About The Role

Frontier’s Local Managers will focus on operational proficiency, and employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier’s ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.

This position will provide leadership to a workforce of field technicians who install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment.

Responsibilities

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives, and promotes new and existing company products
• Manages a P&L budget to ensure revenue goals and expense targets are met
• Provides feedback, and ongoing training, and motivates their team to exceed department goals
• Partners with Human Resources to ensure firm, fair, and consistent application of practices/policies and labor agreements in a timely manner
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace
• Positively represents Frontier through active engagement and involvement in the community
• Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response
• Responds to issues identified on Customer Surveys

Required Qualifications

• Field Technician work experience preferred
• Supervisory experience in an operations environment or equivalent work / military experience preferred
• Ability to communicate and collaborate with internal and external customers as well as labor unions
• Ability to lead a team while working under pressure with deadlines
• Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook
• Must be available 24/7 to support off-shift technicians and emergencies as needed
• Must be able to work in inclement weather
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Training/ Education Required

• High school diploma or GED required
• CCNA, PMP, or CWNP a plus
• Must possess a valid state driver’s license with a clean driving record

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.