Front Desk Agent LOOKING FOR Front Desk Agent JOB AT Bozeman, MT

Front Desk Attendant with a Growing Hospitality Company!

Get your start in a field full of growth potential and advancement opportunities!

Joining the Veridea Group team, by way of Residence Inn Bozeman, you will not only earn a better wage, but you will also gain the experience necessary to move forward in the world of hospitality.

Learning & Development: Veridea’s success to date can be attributed to two factors – our people and our culture. Our team of associates is responsible for our success, and they will define our future. We practice what we preach. Our leaders are here to coach our teams by displaying the highest form of leadership development.

Work-life balance: Work-life balance is of the utmost importance to us. Hospitality is a fast-paced, exciting, stress, filled business. To help our employees maintain a healthy work-life balance we offer the use of our state-of-the-art fitness center as well as our pool, when not in use by Guests of course!

Paid Time Off: 120 hours annually with a periodic increase associated with length of service!

Hotel Discounts: The Veridea Group owns and operates several hotels in the Marriott, Hilton, and IHG family. You will qualify for deep employee discounts within our family of hotel franchises.

Performance: You will receive a 90-day review with the potential of a performance-based raise. You will receive fair and thorough performance reviews with insightful feedback annually with merit-based increases as warranted. Talent and quality work are always recognized.

If you would like the opportunity to work for a company that appreciates hard work, recognizes what a living wage is, and one that offers serious growth potential, stop in, and fill out an application.

FRONT DESK ASSOCIATE JOB DESCRIPTION

Job Summary

The front desk associate’s main responsibility is to provide an exceptional guest experience while completing Veridea’s sales-related requirements. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.

Essential Functions

1. Act as a concierge for guests. Possess a knowledge of the local area and the community’s offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.

2. Act as an in-house sales representative for the hotel. Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation. a. Complete all reporting requirements issued by Director of Revenues and Sales. b. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.

Operational Functions

1. Register and process guests promptly upon arrival and departure.
2. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
3. Demonstrate a working knowledge of all services and facilities of the hotel.
4. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
5. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
6. Resolves guest issues, complaints, or problems going to any length to accomplish this.
7. Professionally and competently operates the telephone system according to Veridea standards.
8. Acts as manager on duty in the absence of management staff.
9. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
10. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
11. Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.

Qualification Standards

1. Be friendly and cheerful; interact easily with strangers.
2. Complete sales requirements.
3. Be solution-oriented.
4. Cooperate with and support others.
5. Observe, react quickly and adjust to different guest situations.
6. Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
7. Operate computer or cash register to handle monetary transactions and give correct change.
8. Work well on multiple tasks at the same time.
9. Cope with unusual circumstances, showing self-control during excitement.
10. Possess strong organizational skills and strong detail orientation.
11. Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
12. Grooming must meet property standards.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus
• Tips

Ability to commute/relocate:

• Bozeman, MT 59718: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location