Froggy’s Lair Hiring for Customer Success Team Member Job at Centennial, CO Full Time

Froggy’s Lair sells Aquatic BioSpheres that include LIVE African Dwarf Frogs to consumers and retailers in the US and Canada. We are a 3-yr old small, family-oriented business that is steadily growing – and we’re looking for long-term team members. Our staff works flexible hours and gets to talk about frogs!

You will be outbound contacting EXISTING customers who know us as friendly, responsible and slightly odd. We have a reputation for telling frog jokes.

Our existing retailers are selling through our BioSpheres faster than they are remembering to re-order. Similarly, our Independent Sales Reps are not used to the unusually fast re-order cycle of our products. The core goal of this role is to keep retailers’ shelves stocked!

A typical day for this role includes the following:

• Call retail accounts for reorders, follow-up, and training

• Respond to customer tickets in web-based CRM (Zoho)

• Call retail accounts to verify shipment dates

• Coordinate with warehouse manager for shipping replacement items

• Support operations manager with day to day customer requests

• Communicate with operations manager on day to day calls with retail stores and customers

• Support warehouse manager with media necessary for shipments

Skills:

• Comfortable with computers to document calls and enter orders.

• Comfortable with talking on the phone and making outbound phone calls

• Friendly: able to diffuse difficult situations

• Self-motivated and able to work independently

• Dependable and good communicator

• Comfortable with (if not ecstatic about) working with amphibians and fish – and around our office dogs

• Comfortable with business computer applications: email, word docs, spreadsheets, etc – we offer additional training as needed

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your personal and/or professional experience with Reptiles and/or Amphibians?
• This is an ON-SITE position. Are you able to comfortably commute to Centennial, CO (80112 zip code)?

Experience:

• working with in-house or remote salespeople: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Call center: 1 year (Required)

Work Location: One location