FRIENDS FOR LIFE CORPORATION Hiring for Wellness Support Specialist Job at Memphis, TN Full Time

Want to Make a Difference?

Are you looking an opportunity with room for development? Do you love helping the greater Memphis community and thrive in a fast-paced, collaborative environment?

For more than three decades, Friends For Life has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.

The Wellness Support Specialist (WSS) will greet visitors pleasantly and professionally while conveying a feeling of warmth, respect & understanding. A Wellness Support Specialist plays an important role in the continuum of HIV care by bridging housing and medical services with other supportive services specifically; Wellness University, Digital Health Literacy, and Access to Employment/ Volunteer Opportunities. This position will be responsible for providing client and administrative support through oversite and coordination of activities in the Positive Living Center (PLC). The PLC provides a safe haven for clients to utilize computers for digital access to support and social services, socialization, and job resources. The WSS will assist clients with minor technical requests that reinforce curriculum from Digital Health Literacy program, answering agency phone calls, processing staff and client faxed documentation, making photocopies or other administrative needs for client’s access to required services to improve overall quality of life, as well as schedule client transportation requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Open/close the PLC and make coffee daily (M-F, 9am to 4pm).

· Monitor the Positive Living Center and the proper administration of computer usage.

· Assist the Digital Health Literacy program with assigned client tasks such as resume building, computer assistance and web base application assistance.

· Encourage client participation and provide administrative support for Wellness University.

· Coordinate PLC daily activities and events as well as create monthly activity calendar.

· Process Lyft/Uber ride referrals and schedule pick-up and drop-off through the Lyft Concierge system.

· Provide client support in navigating Lyft/Uber to ensure they arrive timely to scheduled medical and social services appointments.

· Distribute snacks and ensure PLC is well maintained and clean throughout the day.

· Enforce Client Code of Conduct and facilitate Client Grievance Procedures and Client Incident Reports.

· Ensure that the Positive Living Center is stocked with appropriate snacks and supplies as well as conduct weekly inventory.

· Prepare purchase orders for snacks, drinks, and supplies for PLC and Wellness University.

· Purchase snacks from Sam’s and other venders monthly or as needed.

· Ensure the Wellness University instructors have access to classroom space, needed supplies, and sign in sheets.

· Assist with tracking, answering inquiries and assigning courses to consumers enrolled in Wellness University-Online.

· Responsible for updating bulletin boards with information pertaining to events, services, and available job positions.

· Monitor S-Fax website for incoming faxes and forward to appropriate personnel.

· Make copies, send faxes, and assist consumers with administrative related requests.

· Ensure consumers complete PLC Utilization Form and input data into CAREware within 24 hours of service.

· Organize sign in sheets for WU facilitators and enter data into CAREware within 24 hours of service.

· Ensure accurate, complete, and timely data entry and reporting of all relevant program and consumer data into CAREware, HMIS, Apricot, and/or other reporting systems as requested by supervisor and document client specific activities in written notes.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

· Research and maintain support services community resources

· Other duties and responsibilities as assigned.

· Participate in weekly or biweekly coaching sessions with supervisor

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

· High School Diploma or GED equivalent.

· Good strategic/critical thinker, self-starter, goal-oriented.

· Excellent verbal and written communications.

· Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment — with particular attention to detail and organization

· Strong relationship-builder both with team and clients (internal and external)

· Competence in Excel and other Microsoft applications as well as Adobe

· Competence in Sharepoint and other applications

· Regular and predictable attendance is necessary.

· Maintain confidential information and adhere to all Friends For Life policies and procedures regarding Protected Health Information (PHI).

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

ADA SPECIFICATIONS

Physical demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Requires ability to speak audibly and listen actively.

· Requires ability to use computers, telephones and other office equipment.

· Requires ability to sit for extended periods.

· May require occasional bending and lifting up to 25 pounds.

· May require periodic local travel.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Must be sensitive to the culturally and racially diverse nature of clients, employees, and visitors.

· Must be able to interact with everyone in a friendly, helpful manner.

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFL employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Friends For Life is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.50 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Memphis, TN 38104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Literacy Skills: 1 year (Preferred)

Work Location: One location