Fransen Pittman General Contractors Hiring for IT Tier 1 Help Desk Technician Job at Englewood, CO Full Time

Job Title: IT Tier 1 Help Desk Technician

Department: IT

Location: Englewood, CO

Supervisor: IT Director

Status: Salary, Exempt

What You’ll be doing:

The IT Tier 1 Help Desk Technician will be responsible for providing first-level resolution to end-users for device set up, software installation, troubleshooting, service, upgrades and providing maintenance of office technologies and systems. In addition to being a technical position, this position will be working directly with our employees offering advice, training, and guidance therefore outstanding communication and customer service skills are required.

Responsibilities:

• Review and troubleshoot all new incidents and requests and escalate when unable to resolve.
• Provide ongoing support of for jobsite locations and remote users.
• Travel during business hours periodically to jobsite locations (I-25 corridor) as required
• Deploy, inventory, and maintain hardware and software.
• Complete PC setup and deployment for new employees using detailed, position specific checklist.
• Orient new employees with PC and programs.
• Perform software upgrades
• Utilize MDM software to inventory mobile devices and deploy apps.
• Setup and maintain desk phones and Altigen software for office employees.
• Coordinate vendors for cabling, phone system, printers/copiers, Dell service and other IT vendors

Qualified Candidates Should Have Support Experience with:

• Windows 7 and Windows 10 operating systems
• Microsoft Office 365 Cloud Email and installed Office Software
• iOS and Android mobile operating systems
• Best practices with security
• Excellent oral and written communication skills.
• Ability to communicate effectively to all levels of employees
• Excellent analytical, problem solving, and time management skill sets.
• Ability to work in a fast-paced environment with changing priorities and deadlines.
• Thorough documentation skills

What you’ll get from us:

Colorado’s 2021 Equal Pay for Equal Work Act (SB 19-085) requires we provide an estimated base salary range for this position: $60,000.00 – $80,000.00 per year. Actual salary range is

based on fair market value of the role in the geography in which you live based on the requirements of the job and your skills. This posted salary range is a good faith and reasonable

estimate, and Fransen Pittman reserves the right to adjust this range depending on the qualifications of the selected candidate.

• Paid time off including holidays, vacation, and sick time upon hire
• 100% company paid medical/vision/dental premiums for employees and shared costs for dependent and family coverage
• Flexible Spending Account (FSA) options for pre-tax employee allocations for medical expenses and dependent care
• Company-paid Life Insurance and Short Term Disability as well as additional Life Insurance and Long Term Disability policies
• 401k (pre-tax and Roth) with company match up to 4% and no vesting requirements
• Holistic wellness programs for a happy, healthy life which also includes company provided Fitbits and an on-site gym
• Employee assistance program for legal, financial, and emotional resources
• A fun, friendly and healthy culture – FP has been awarded one of Colorado’s Top Workplaces by the Denver Post and has been named one of the top 25 healthiest places to work in the Denver area several years in a row

• Bonus program

How to apply

Candidates must meet the minimum qualifications above to be considered for this position.

Please visit our website for more information www.fransenpittman.com

All offers of employment will be contingent on passing a mandatory background check and pre-employment drug test.

Fransen Pittman General Contractors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.