Fox Valley Technical College Hiring for Support Specialist – General Studies ELL/AE at Appleton Full Time

Support Specialist – General Studies ELL/AE

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hourly Rate
$18.22
Hours Per Week
40

Job Description Summary
This position provides support for the Adult Education (AE), English Language Learning (ELL), Intensive English (IEP), and Teaching English as a Foreign Language (TEFL) programs. Support includes providing students, staff and partner agencies with information, advising, and assistance at assigned locations.

Job Description

ESSENTIAL JOB FUNCTIONS

• Provide excellent internal and external customer service, serving as a liaison between students, staff, agencies, and the general public, for AE, ELL, IEP and TEFL programs by providing verbal and written information, making referrals, responding to walk-in requests and taking phone messages for department business.
• Assist with the monitoring, maintenance and recording of student enrollment statistics, and openings in class sections, courses, or labs to ensure accurate student documentation and tracking including attendance, academic gain, post test scores, and final exam results.
• Enter data online into Client Reporting System Support the AE, ELL, IEP and TEFL programs by administering assessments, assisting with registrations, and conducting new student orientations.
• Assist with collecting and entering data to the Client Reporting System for state and federal projects and grants.
• Assist with the process of maintaining permanent files/correspondence and Personal Education Plans for AE and ELL students.
• Register students in AE, ELL, IEP or other post-secondary courses, determining appropriate placement based on standardized assessments.
• Orient students, instructors and new staff to processes by demonstrating equipment and procedures and assisting with student registration and tours.
• Provide support for the coordination of meetings, orientations, testing, and training sessions, or other internal activities by scheduling attendees and rooms, mailing informational packets, contacting students, preparing handouts, arranging rooms, verifying payment of fees, processing paperwork, maintaining paperwork inventories, and assisting instructors during sessions.

SECONDARY FUNCTIONS

• Provide clerical and technical support to the General Studies Division instructors.
• Provide back-up assistance to other division support staff.
• Contribute ideas to and help develop new initiatives in General Studies and participate in larger team decision-making and process improvements.
• Assist with Open House and other General Studies activities as needed.

QUALIFICATIONS, TRAINING, AND EXPERIENCE

• Associate Degree in Administrative Assistant or related field AND,
• Two years of related work experience; OR
• An equivalent combination of related education, training, and experience from which comparable knowledge and abilities can be acquired is required.
• Bilingual preferred Intermediate skills in Microsoft Word.
• Basic skills in Microsoft Excel and PowerPoint.
• Experience in PeopleSoft is preferred.

ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

• Demonstrate ethical conduct in all aspects of the work environment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communications skills, as well as good listening skills.
• Ability to identify needed action without continual direction.
• Excellent organizational skills and ability to work under pressure.
• Neatness in work and appearance.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
• Work effectively in a team environment.
• Ability to work with diverse student, staff, and community populations.
• Ability to maintain confidentiality and professionalism.
• Accept responsibility for professional growth.
• Dependable, punctual, and commitment to following through on tasks. Flexibility in work schedule is required.

Additional Information
Hourly pay rate: $18.22 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants’ wage will be based upon the applicable compensation structure.

FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.

To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Support-Specialist—General-Studies–ABE-_JR2024-733

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

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