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Software & Technology
Forward Hiring for Operations Associate (IT) Job at San Francisco, CA Full Time
Job Description
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Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We’re building out a world-class operations team and as an Operations Associate, you’ll have a foundational role in rebuilding our country’s most important and most broken industry from first principles.
We were founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world’s best investors and entrepreneurs including Founder’s Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), Joshua Kushner (Oscar co-Founder) and Garrett Camp (Uber co-Founder).
You can read our story here and some recent press USA Today, Forbes & TechCrunch.
WHAT YOU’LL DO:
- Gain experience and add value across Forward’s Engineering and Ops teams. We have needs across our Technical, Expansion, People Ops/Recruiting, Finance, Telemedicine, and Growth teams. We are looking for talented general athletes that are eager to get their hands dirty and help solve ambiguous problems.
- Assist with new clinic builds, interfacing with the expansion team, architects and contractors.
- Close daily tickets and provide IT/Helpdesk support to our HQ team and remote workforce, while prioritizing / maintaining lightening SLAs
- Provide desktop support for OS X, troubleshooting network connectivity, system performance or potential malware/security issues.
- Provision and maintain user accounts, group membership, etc.
- Asset management (hardware/software), ship new devices (new hires, broken machines, etc) and monitoring inventory levels
- Build: Work with various teams across the company to improve our processes and tools.
WHO YOU ARE:
- Responsible. You take ownership of your work, and you operate with a high level of confidentiality and attention to detail.
- Scrappy. Everyone at Forward wears many hats, and this role is no exception. You’ll be working across multiple teams and solving problems that you’ve never been exposed to before. You’ll need to be adaptable and flexible in order to keep up.
- Mission-driven. Our ultimate goal is to help others by bringing them access to better care. We want to bring people on board who share that passion and drive and are motivated to help us get there.
YOUR EXPERIENCE:
- 1-3 years experience with a background in technical support, sys administration or helpdesk related roles
- BA/BS required
- Fresh graduates with a strong interest in tech are also welcome
- Startup experience a major plus but not required
Why join Forward?
We don’t want to just move dollars around the healthcare industry – we want to rebuild it and fix it. All of it. You’d be a major part of the story behind one of the most ambitious startup attempts of the past decade and you’d work with a team of people who want to use their talents for good.
We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.
