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Software & Technology
Forward Hiring for IT Helpdesk Manager Job at San Francisco, CA Full Time
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WHAT YOU’LL DO:
Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We’re building out a world-class operations team and as an Operations Manager, you’ll have a foundational role in rebuilding our country’s most important and most broken industry from first principles.
We were founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world’s best investors and entrepreneurs including Founder’s Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), Joshua Kushner (Oscar co-Founder) and Garrett Camp (Uber co-Founder).
You can read our story here and some recent press USA Today, Forbes & TechCrunch.
We’re searching for an IT Operations Specialist to help keep pace with the needs of a growing company. You’ll be partnering with our CEO to build out our systems and support a rapidly growing, constantly evolving startup.
WHAT YOU’LL DO:
- Close daily tickets and provide IT/Helpdesk support
- Provide desktop support for OS X, troubleshooting network connectivity, system performance or potential malware/security issues.
- Provision and maintain user accounts, group membership, etc.
- Asset management (hardware/software) and monitoring inventory levels
WHO YOU ARE:
- Sys Admin experience
- You excel in a fast-paced environment and are adaptable to change, able to work well under pressure, and possess excellent communication skills.
- You love supporting people and the technology they use. You are passionate about technology and look for innovative ways to improve and automate manual processes.
- Ability to identify and fix issues before they become problems.
Why join Forward?
We don’t want to just move dollars around the healthcare industry – we want to rebuild it and fix it. All of it. You’d be a major part of the story behind one of the most ambitious startup attempts of the past decade and you’d work with a team of people who want to use their talents for good.
