FloWorks International LLC Hiring for Inside Sales I – Albuquerque, NM at Albuquerque, NM  Full Time

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.

SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Pasadena, TX.

Summary of Responsibilities

The Customer Service/Inside Sales Representative position performs a variety of customer service and

inside sales functions. This position answers customer calls, answers customer questions, researches

Working with other internal departments, this position is required to fulfill customers’ requests for

technical information, order updates, facilitate order expedites, resolve any problems and find solutions

when needed. Must be knowledgeable of the organization’s policies, procedures, practices, products

and services.

Major Tasks, Responsibilities and Key Accountabilities

• Order processing
• Respond to customer inquiries, provide quotes, and take customer orders
• Research through multiple sources when needed to determine the best solution for customer needs
• Resolve issues with delivery, pricing, quotes and customer related issues
• Support Outside Sales Representatives by providing quotes, following up with customers, and entering orders
• Build and maintain sustainable relationships of trust through open and proactive communication
• Record accurate, detailed information regarding all inquiries, comments and complaints, as well as actions taken
• Handle complaints and provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure an adequate resolution has been provided
• Set up and maintain customer information in company CDM
• Backup support to other team members

Qualifications

• high school diploma required.
• Three or more years of work experience as a Customer Service Representative
• Strong telephone, active listening, and customer service skills
• Strong research/problem-solving skills
• Strong Microsoft Office, Excel, CDM (Collaboration and Document Management) skills
• Excellent verbal and written communication skills
• Excellent time management, organizational skills and ability to work independently
• Epicor 21 (EP21) skills a plus
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues

Physical Requirements

The physical demands described are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable the individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Involves walking or standing for brief periods of time
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or
• move up to 25 pounds. Specific vision abilities required by this job include close vision, distance
• vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100%
• of the time)
• Use of computer terminal, which requires extensive eye contact with a video display terminal
• Typical office environment – moderate noise level

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

FloWorks participates in the US Government’s E-Verify program.