This position is with the Dean’s Office at the Florida State University College of Fine Arts (CFA). The CFA offers degree programs in Art, Art Education, Art History, Dance, Interior Architecture and Design, and Theatre. The College also houses non-academic units including the Museum of Fine Arts.
Many of our programs rank among the most respected in the nation. We seek to create, teach, learn, and serve with passion and intellectual rigor. The College is guided by a set of values that demonstrates a commitment to students, faculty, the University, the community at large, and the organizations that will employ future graduates.
By valuing, celebrating, and leveraging the differences and similarities within our community, we create a fertile environment for problem-solving – One that is more inventive and compassionate. All are encouraged to apply.
For more information, please visit https://cfa.fsu.edu
Responsibilities
The core functions of the College IT Support Assistant position are as follows:
Responsible for assisting and providing user support for technology-related issues and functions throughout the College of Fine Arts.
Provide support to various computer labs and classroom environments within the College of Fine Arts. This includes assisting with design, setup, installs and uninstalls, maintenance, audits and troubleshooting of all equipment.
Provide hardware and software support for the College’s administrative staff and faculty, including desktop support for Windows and Apple devices. Support involves installation, configuration, troubleshooting, and maintenance of software, hardware, and related peripherals.
Responsible for responding to onsite, electronic or phone inquiries to assist end users with day-to-day issues with software and hardware needs.
Assist with inventory and supply issues relating to information technology needs of the college.
Support college with preventative maintenance, identification of user requirements, software installs/upgrades, system problems and supporting new technologies.
Track and respond to IT related ticket requests. This includes logging response time and following up with requesters to track feedback responses.
Qualifications
High School diploma or equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Preferred Qualifications
Other Information
We seek energetic candidates who are detail-oriented, and who work well both independently and part of a team. The ideal candidate for this position has a desire to learn, enjoys working with various hardware and software systems, provides excellent support to faculty, staff, and students in the department, and possesses the patience to work within the processes.
Contact Info
Pavel Protsyuk, IT Manager, [email protected]
University Information
One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Anticipated starting salary in the mid $30,000’s, commensurate with education and experience.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans’ Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans’ Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans’ Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans’ Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
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