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Job Details
Job Title: FATO Manager
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 55288
Department
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 55288
Department
School of Theatre
Responsibilities
This position is responsible for planning, administering, reviewing, and evaluating all activities related to the Fine Arts Ticket Office providing service to and facilitating projects for the university. Efficiently operate the Fine Arts Ticket Office (FATO). Serve as a consultant to campus user groups and outside constituents maximizing the benefit of a computer-based ticketing system. Hire, train and supervise all FATO sales staff, house managers and ushers. Coordinate front of house and ticketing during performances. Develop ongoing procedures for processing ticket orders and managing data to meet the needs of the various user groups. Issue timely and accurate reports of sales and attendance data. Ensure timely event settlements and financial transfers. Assist in developing fund-raising and marketing timetables that are integrated with ticket sales operations. Develop, administer and monitor a yearly budget for operating the FATO and services provided to user groups. Provide policy guidance regarding ticket office operations for the point-of-sale outlets on and off campus.
Monitor and ensure compliance with industry and FSU PCI standards. Continually evaluate sales system and develop strategies for improved productivity as computer and network systems evolve. Present FATO information in weekly meetings and assist in the administration of the MFA program in Theatre Management. Collaborate with vendors, consultants, programmers, and technical support personnel in selecting, purchasing, operating, maintaining and upgrading the computerized point-of-sale ticketing system for the university. Maintain memberships in relevant professional organizations to enhance ticket system operations.
By valuing, celebrating, and leveraging the differences and similarities within our community, we create a fertile environment for problem-solving – One that is more inventive and compassionate. All are encouraged to apply.
Qualifications
Bachelor’s degree and four years’ experience or a high school diploma or equivalent and eight years of experience. (Note: or a combination of post high school education and experience equal to eight years.)
Ability to self-start, work well with others, and meet deadlines.
Ability to track data and produce reports.
Ability to multitask and work effectively during high volume periods.
Ability to operate a computer and learn new programs when necessary.
Preferred Qualifications
Proficiency with ticketing software preferred.
Management experience preferred.
University Information
One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Anticipate hiring in the high $40,000’s range up to mid-$50,000’s range based on experience.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Applicants must complete the online application. In addition, a letter of intent and a current resume are required.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Schedule is M-F 8-5, some nights and weekends are required.
This position is being advertised as open until filled.
After the successful completion of a 6-month probation period, this position is eligible to participate in Florida State University’s partial telework program, subject to supervisor’s approval and department needs.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.