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Florida Central CU Hiring for Member Service Specialist / Customer Service – MSR / CSR Job at Brandon, FL Full Time
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Member Service Specialist – Full time – Credit Union – Hourly rate + Incentive $ • To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people. • Responsible for cross selling all credit union products and services to achieve corporate goals. • Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve. • Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations.
- Refers problems that are beyond their authority to their supervisor, along with their recommendations. • Coaches and mentors other Member Service Reps in their daily duties. • Identifies cross sell opportunities and cross sells services to members. Benefits for Full time employees includes: • 401(k) w/ up to 6% matching • Pension • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurances • FSA • Paid Vacation, Sick & Holiday hour An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
