Florida Blue Hiring for Bilingual Training Delivery Specialist V (Field Sales- Central FL based) at Jacksonville, FL  Full Time

GuideWell and its family of forward-thinking companies are focused on helping people and communities achieve better health and are at the forefront in the transformation of health care.

Florida Blue, a GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than fivemillion health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the member first.

Job Summary
The Training Delivery Specialist V is responsible for delivering formal instructor-led (classroom, event and virtual) training, facilitating discussions to support the implementation of informal training solutions, and providing coaching and performance-based feedback to trainers enabling them to perform the requirements of their roles while maximizing their skills and proficiency level. The Specialist V may also design and develop ad hoc training programs and materials related to various projects. Individuals in the Specialist V role are expected to volunteer for additional responsibilities such as projects, workgroups, leading a Train-the-Trainer workshop and/or presentation. A Sr. Trainer is encouraged to take the lead role in groups. Minimum educational requirement is a bachelor’s degree in a related field or 3+ years of training/facilitation experience.

Important Note: This role supports the teams, agencies, and businesses based in the Central Fl area, thus the selected candidate for this role must live within a commutable range. Preferably our team is looking for a candidate along the I-4 corridor from Orlando to Tampa. The candidate selected for this role is required to be bilingual in Spanish. Interviews and training presentations will be conducted in both Spanish and English throughout the duration of the recruiting process. This role is considered hybrid as training is completed virtually; however, this position does have a heavy travel component as our team member travels to different business units to meet with stakeholders (50-75% travel). If this is a role you are interested in, read on and get ready to apply!

What You Will Be Doing:

• Facilitate in person and virtual new hire, remedial, refresher, and cross-training sessions on a variety of products, systems and job roles that support business area processes.
• Based on working knowledge of performance objectives associated with multiple job roles, provide coaching and feedback to management on progress of an individual learner and a group on their ability to best apply knowledge, skills, tools and job processes.
• Operating independently, provide feedback to the instructional design an development team regarding product content and skill adaptation enhancements aimed at increasing a learner’s time to competency and overall performance.
• Partner with instructional system design and development team to deliver pliot courses and provide feedback on instructional soundness of materials, including assessments.
• With guidance from learning leadership, recommend best practices in facilitation principles which support formal and informal, solutions in an in person and virtual environment that take into account technology platforms.
• Perform administrative responsibilities, such as evaluations on course and delivery effectiveness, classroom surveys regarding set-up/upkeep/system images, and system performance & other duties as assigned
• Design/SME: Support curriculum upgrades; act as project leader
• Act as a mentor and coach to apprentice and seasoned trainers and assume ad hoc leadership duties:

  Strong communication and presentation skills that include exceptional active listening skills, nonverbal communication skills, and the proven ability to select the right medium and deliver with clarity, other required attributes include showing empathy, respect, being open-minded, accepting and delivering appropriate feedback, as well as being approachable.

• Assists with ad hoc training supervisory duties-assigned by training leader:
  Coordinates with training manager
  1. Serve as a coach/mentor to other training delivery specialists on facilitation methods and virtual learning tools and provide input to leaders on competency based items relative to a delivery specialist’s performance.
• Perform other duties as assigned.
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

What You Must Have:
5+ years related work experience. Experience Details: training, sales, education facilitation
Related Bachelor’s degree or additional related equivalent work experience

Bilingual in Spanish, written and verbal.
Bachelors degree in training, education, human resources, business, or other related fields.
5 plus years of training delivery/facilitation experience in an in person environment which includes 2 or more years experience in virtual classroom facilitation.

Ability to obtain FL 2-15 License within 90 days of employment
Seasoned knowledge of adult learning theory & principles
Seasoned knowledge of instructional design process (i.e. ADDIE, RAPID) with ability to demonstrate practical application of principles.
Demonstrated knowledge of instructional design methods (Dick & Carey, MLRK)
Seasoned written and verbal communication skills which includes demonstrated ability to facilitate training.
Ability to address non routine of requests and/or solve non routine business-related issues.
Ability to complete multiple assignments in a compressed timeframe.
Ability to work in a fluid environment where business and organizational direction changes occurs frequently.
Ability to interpret business related results into actionable items for individual growth and development.
Ability to quickly develop business relationships.
Ability to provide feedback to elevate the performance level of an individual or team.

What We Would Prefer:

2-15 FL License, current and active
Bachelor’s degree Related field
Bachelor degree in training, education, or human resources 7 or more years of experience delivering training to non-exempt and exempt employee audiences 1 or more years of management experience in a lead or supervisory role Knowledge of Florida Blue health and ancillary products and systems Industry recognized facilitator certification is preferred (i.e. ATD Certification, Achieve Global, etc.)

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan includes employer contribution and employer match;
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Hiring Range: $72,300 – $80,000
Annualized Salary Range: $72,300 – $117,500

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

Florida Blue is an Equal Opportunity Employer – Protected Veteran/Disabled