Flinn Scientific, Inc Hiring for Customer Care Specialist Job at Batavia, IL Full Time

Are you looking for a role in customer service or looking to grow your career in customer service? If so, our Customer Care Specialist could be the role for you! Flinn Scientific, the industry leader in enabling science teachers to educate young minds in both the US and Canada, is not simply seeking a customer service representative, but an energetic, detail oriented, helpful, entry-level Customer Care Specialist. We are looking for the very best candidates who are always dedicated to making a connection with our customers and providing them with excellent customer service. If you take pride in cultivating and nourishing relationships made with customers, then we want to talk with you!

Why Flinn Scientific?

• Safety is our #1 Priority – Throughout this Pandemic, our employee’s health and safety has been at the forefront of every decision we make
• Competitive compensation package
• Opportunity for career growth within customer service
• Full benefits available on your first day of employment with us
• 10 company paid holidays – Juneteenth and New Year’s Eve were recent adds
• Employee Assistance Program – For you and your household family members. The EAP has a great number of resources i.e. counseling, referral assistance, access to CPA’s and other experts to help with the challenges we all experience
• Fun events throughout the year – Flinn Café – where lunch is provided, ice cream truck and much more
• Flinn Gives Back! Every year we participate in philanthropy events/fundraisers for various charity organizations

Big Picture View

You will hold a critical role in our company by being part of a high-performing, service-oriented Customer Care team that has an impact on the growth of Flinn. You will work closely with other ‘go-getter’ team members to gather customer orders from all contact channels including phone, fax, email and mail orders as well as resolve customer questions associated with order fulfillment. You will educate and assist customers with consultative, soft sales skills and provide exceptional customer service. Most importantly, you will have a direct influence and ability to make a difference within the science community as our organization continues to grow.

What You are Good at and What’s Important to You

• Possess an optimistic “Can Do” attitude
• Knowledge of a variety of computer software applications in word processing, spreadsheets, and database such as MS Office Products
• Excellent interpersonal skills as position continually requires poise, tact and diplomacy when working with both internal and external customers
• Effective time management skills and utilize resources available in order to maximize the number of orders processed daily
• Has good written and verbal communication skills including, use of proper grammar in writing and when speaking to the customer as well as individuals at all levels of the organization
• Displays tenacity in order to overcome roadblocks to move the order along in the process by obtaining freight/price approval, substitution approval, and/or item clarification approval from the customer
• Critical Thinking – find solutions to various administrative obstacles and prioritize competing deadlines
• Tolerance of scheduling fluctuations based on priority and order fulfillment needs
• Recognize the importance and maintain high degree of accuracy

What You Need to be Eligible

• Associate degree and one to three years’ experience desired.
• Additional experience may be substituted for the education requirement.
• Achievement of an undergraduate 4-year degree a plus.

The Customer Care Specialist – Day-to-Day

• You will process customer orders and requests via multi-channels including phone, email, fax, and mail, according to established guidelines and procedures with the goal of meeting expectation of shipping 97% of all orders within 72 hours.
• Build and retain customer relationships by professionally communicating with a diverse group of customers through multi-channels including phone and email. Meet the established benchmarks and standards of Phone/Email Etiquette, striving to meet or exceed customer satisfaction as measured by post contact customer surveys.
• You will aim to resolve issues on the first interaction by being proactive in your approach.
• Verify the accuracy of all information from customer is correctly entered into computer system.
• Respond to customer inquiries and utilize problem solving skills to meet customer needs in fulfilling order requirements in a timely manner.
• Ability to identify soft-sell opportunities while processing customer orders.
• Exemplify professionalism, poise, diplomacy and respect with all internal and external partners. Serve as a liaison to various departments throughout Flinn.
• May perform receptionist duties, including navigating the phone system and assisting all visitors.
• Utilize excellent active listening skills and can ask probing questions in a positive manner in order to obtain necessary information to meet the order requirements.
• Operate basic office equipment including computer, multi-function device (fax, copy, scan) and postage machine.

Flinn Scientific, Inc. is an EEO and ADA employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: One location