FastTek Global Hiring for IT Service Desk Agent Job at Jackson, MI Full Time

IT Service Desk Agent #907652

Job Description:

If you’re looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

Duties:

· Provides technical support for IT End User hardware and applications. Troubleshoot, diagnose, and triage inbound hardware and software tickets. Contribute to knowledge documentation.

· Provides hardware and software break-fix support to end users*

· Provide mobile device support*

· Assists end-users and IT specialists by phone and chat with first-level technical support; works to resolve incidents at the Tier I level. Contributes knowledge and updated information to maintain the Service Desk Desk SOPs and Training manuals for Tier I support*

· Works with Tier II and other groups to resolve technical problems.*

· Provision users Multifactor Authentication*

· Provides timely responses to client and management requests. Gives status updates on such requests on a regular basis**

· Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner**

· Provices access request assistance for Computer Systems and Applications*

· Assists with IT Asset Management responsibilities, which identifying inconsistencies and working with IT Asset Management to remediate**

· Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers.

· Ensures equipment is properly maintained and patched. Follows set policies and procedures when assisting clients to ensure proper handling of requests**

· Other non-essential duties as assigned or may be necessary

Skills:

• Excellent communcation skills both written and verbal

• Ability to recognize, analyze, and solve a variety of problems

• Ability to analyze, organize, and prioritize work while meeting multiple deadlines

• Proficient in Microsoft Office applications

• Understanding of ITSM Ticket Tools

• Ability to translate technical terms to a non technical audience

Education:

• Computer Information Systems Associate Degree – Preferred

Skills

• Service Desk

• Translate

• Asset Management

• Excellent Written And Verbal Communication Skills

• Microsoft Office

Job Types: Full-time, Contract

Pay: $24.00 – $25.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• IT service management: 1 year (Preferred)

Work Location: One location