Exela Enterprise Solutions Looking for Document Processor at Salt Lake City, UT  Full Time

Job Description:

Resolve customer service issues and skillfully manage complex customer service problems.

Identifies system and workflow improvements to enhance efficiency.

Review and Process confidential time-sensitive documents ensuring quality work through effective execution of established procedures; by identifying and entering objective data (“key what you see”) at a high level of productivity reviewing work product for quality, and accuracy

Perform data entry task from a paper and/or document image

Receiving and processing incoming documents,

Organizing documents according to classification categories.

Filing hardcopy documents and electronic file formats.

Copying, scanning, Indexing, and emailing documents.

Storing documents and distributing documented materials to intended recipients.

Securely discarding duplicate and obsolete documents.

Archiving, retrieving, and distributing filed documents on request.

Ordering and replenishing office supplies.

Managing the maintenance and repair of office equipment.

Performing other administrative duties, when required.

Utilize system functions to perform data look-up and validation

Maintain high degree of quality control and validation of the completed work

Identify, classify, and sort documents electronically

Create excel spreadsheets, mail merge projects and word documents

Update computer records on multiple local databases

Create excel spreadsheets, mail merge projects and word documents

Ability to multi-task and manage multiple priorities and deadlines is critical

Assist with general facility computer task and support

Process system access requests for client

Showcase good leadership skills to carry team members along

Excellent skills for communicating and relating with both staff members and customers

Good interpersonal skills to create a cordial relationship with team members

Strong professional communications skills, both written and verbal in English

A team player with a positive attitude, strong interpersonal skills, and multi-tasking ability

Demonstrated ability to manage communications and projects across multiple customers simultaneously

Ability to multi-task and perform effectively under pressure

Your experience:

A least 3 years of customer service experience, diagnosing and solving customer concerns, preferably with large enterprise accounts.

Demonstrated strong skills in MS Office applications (Outlook and Excel primarily)

Experience with Document Processing (Scanning, Indexing and Data Capture)

Demonstrated experience partnering with senior level customers

Comfortable interacting with all levels of customer management

Manage multiple production-oriented tasks and responsibilities

Ensures acceptable service levels, metrics and/or performance guarantees are achieved.

Position Requirements:

High school diploma or equivalent (GED)

Strong organizational and administrative skills preferred

Proficient with PC and Windows

Ability to communicate both verbally and written with customers and company personnel required

• Flexibility to adhere to overtime requirements

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.