eXcell Hiring for Bi-Lingual Service Desk Technician Job at The Woodlands, TX Full Time

We are currently seeking a dedicated and enthusiastic Bilingual Service Desk Technician to join our client’s team onsite in Woodlands, TX. This Technician will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. The ideal candidate must be fluent in Spanish or Portuguese and English.

Scope of Activity and Responsibilities:

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Be helpful and understanding
• Customize the customer experience for every individual
  • Tailor all communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Prepare reports for analysis of product failure trends and service issues

Who You’ll Work With:
As a Service Desk Technician, this candidate will play a crucial role in supporting our clients and proactively identifying their needs. This role will create the ideal experience that any client would seek to encounter. For many of our clients, technology problems can be frustrating but easily solved by educating them. This Technician will be the face of the operation and the go-to for what makes the company run.

Skills and Qualifications:

• Minimum 3+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
• Excellent customer service skills
• A+ certification a huge plus
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Relatable and responsible when interacting with all client users
• Consultative approach to solving issues
• Ability to transform technical IT solutions lingo into terms everyone understands
• Impeccable follow-through to client satisfaction
• Will attempt to connect to anyone, no matter how difficult
• Insatiable desire for knowledge, independence, and success
• Not intimidated by new or complex problems
• Hard working, driven

Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

INDRMT