Excalibur Home Management Hiring for Applications Processor – Customer Service Job at Alpharetta, GA Full Time

Excalibur Homes continues to GROW and we are looking for Application Processors to join our team! Excalibur Homes manages single-family properties across several states for individual and institutional investors. This position is an IN-OFFICE position, located in Alpharetta, GA. This is not a remote or hybrid work opportunity.

Current tenants are not eligible for employment with Excalibur Homes.

NO PHONE CALLS – Please submit your resume.

Pay: $22/hr.

JOB DESCRIPTION

Excalibur Homes is located in Alpharetta and manages over 7000 homes in Georgia and Nashville, TN. We have an immediate need for ENERGETIC APPLICATION PROCESSORS to process rental applications.

Candidates will be Responsible for handling a high call volume, processing rental applications, updating customers and clients via phone and email, and completing verification of employment and credit checks.

Successful candidates must work well in a collaborative office environment, have lots of energy, exceptional attention to detail and communication skills, enjoys working with customers, accountability, experience with Microsoft Office, and general computer skills.

Previous rental experience is a plus, but not required.

JOB REQUIREMENTS

• Schedule: Able to work ANY 8hr. shift, 8am – 5pm; 8:30am-5:30pm, or 9am – 6pm. Schedule may fluctuate depending on the needs of the company.
• At least 3-Years in Customer Service preferably in an office setting communicating with customers via phone and email
• Experience with multi-tasking and high-volume calls
• Zendesk experience is a plus
• Appfolio, Tenant Turner, or other management software experience is a plus
• Quick and accurate data entry skills
• Ability to de-escalate situations when dealing with customers
• Ability to learn quickly and multi-task in a fast-paced environment
• Team player and energetic personality
• Intermediate to expert-level skills with Microsoft Office word, excel, PowerPoint
• Google Drive experience preferred
• Accountability, reliable transportation, impeccable communication skills
• Assist in other areas as requested.

Our company has been in business for 35 years. This position offers a benefits package, a business casual work environment, and abundant growth for the right candidate.

NO PHONE CALLS PLEASE

Excalibur Homes, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Key words: Sales, Applications, Customer-service, Call Center, Leasing, Rental Applications, Rental property, Property Management

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Do you speak any languages other than English? If yes, please list:
• What are you looking for in an hourly rate?
• If offered the position are you willing to submit to a drug screen and background check?
• Are you eligible to work in the US without sponsorship?
• This position reports in the office in Alpharetta, GA, Monday – Friday 9am – 6pm. Are you able to work in the office for this schedule?
• Current residents are not eligible for employment with Excalibur Homes. Are you a current resident?

Experience:

• High volume call: 2 years (Required)
• Customer Service: 3 years (Required)

License/Certification:

• Real Estate License (not required) (Preferred)

Work Location: One location