The Computer Technician/Network Assistant is responsible for providing company wide support for software and hardware under the Supervision of IS Manager.
Qualifications – Required:
· Associates Degree in Information Systems or related field
· Two years minimum in PC hardware, set-up and diagnostics
· Proficiency in deployment and administration of Windows 7/10/11 OS in Enterprise Environment
· Software: Microsoft Office product/Manufacturing software/ Network diagnostics software
Responsibilities:
· Treat all internal and external contacts with uncompromising respect and integrity under all circumstances
· Diagnose & resolve network / printer problems, computer hardware problems, email and Internet access problems
· Provide one on one end-user problem resolution over the phone, via email, or in person
· Provide Level 1& 2 “Help Desk” support and maintain database
· Install and reroute cable as directed
· PC maintenance and configuration
· May be required to come in during off hours to respond to emergency situations
· Ability to diagnose and troubleshoot network connectivity problems
· Ability to communicate effectively with people at all levels of the organization
Preferred:
· Knowledge of Windows Server Infrastructure and Microsoft Active Directory in an Enterprise Environment
Job Type: Full-time
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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