Essintial Enterprise Solutions Hiring for Technical Support Engineer Job at Camp Hill, PA Full Time

This is Hybrid position.

Schedule:

Wednesday – Sunday

12pm-9pm

What you will be doing:

Capable of providing high end analysis, accompanied by advisement or corrective actions on enterprise servers and storage for key OEM’s such as HP/Compaq, Dell, IBM and Lenovo. Must be highly skilled on server and storage concepts including RAID, out of band management, fault tolerance. Storage technologies include: Storage Area Networks (SAN), Network Attached Storage (NAS), Content Addressable Storage (CAS), Direct Attached Storage (DAS) and the supporting of management software. Provide support and expertise on the phone, using remote tools for fault isolation on complex systems and storage problems.

Candidates must possess the following analytical and problem-solving skills:

• Break/fix service – Remote diagnostics and troubleshooting. OEM system output analysis. Provide onsite engineer or customer support for component replacement. Device configuration or reconfiguration as required. Assistance with equipment reinstatement
• Proactive maintenance services – Proactive prescheduled maintenance. Condition-based servicing. Preemptive component replacement. Predictive analytics based on system output analysis. Scheduled assessments of equipment status to restore performance levels or preventive actions needed to avoid issues in the future. Provide detailed of assessment and action plan for resolution.
• Operating system support – Configuration guidance based on OEM best practices or recipes. Hardware fault isolation. OEM patch management and application advisement.

Job requirements:

· CompTIA A+, CompTIA Server + certification or equivalent preferred.

· Work experience must include 3 – 5 years of experience supporting data center hardware infrastructure.

· Provide professional support and expertise on the phone, collaborating with customers, partners and OEM’s.

· Recommended operating System knowledge for Windows Server, Linux and VMware environments.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Camp Hill, PA 17011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• supporting data center hardware infrastructure: 3 years (Required)

Work Location: Hybrid remote in Camp Hill, PA 17011