Essex County College Looking for Financial Aid Student Service Specialist Full Time

Job Summary:

Under the supervision of the Financial Aid Coordinator/Supervisor of Student Services area on the
Office of Financial Aid, responsible for providing an excellent customer service experience during interactions or assigned student support
service activities and disseminating all financial aid information clearly and accurately as students move through the financial aid
process.

Duties & Responsibilities:

1. Provide a full range of customer service and student support
   services to students and the general public by responding to inquiries and requests for information and assistance in person, online or by
   telephone.
2. Demonstrate ability to provide quality customer service to students.
3. Control traffic flow of students in the
   Financial Aid Office.
4. Assist during student orientation to inform students of the student services processes, procedures and
   policies, which include, but are not limited to admissions, testing and the financial aid process.
5. Input and scanning of documents
   accurately to maintain student records.
6. Assist students in completing the financial aid application.
7. Assist students to
   navigate the student portal, web-services and other online student services.
8. Perform general clerical activities and provides
   support in relation to financial aid services.
9. Be knowledgeable of financial aid terminology.
10. Maintain strict
    confidentiality of student aid information, records and data in accordance with federal, state and institutional requirements and
    regulations. 
11. Establish and maintain effective working relationships.
12. Effectively use interpersonal and communication
    skills including tact and diplomacy to provide quality customer service to students.
13. Effectively use organizational and planning
    skills with attention to detail and follow through.
14. Prepare routine, special and ancillary reports, as required.
15. Stay
    current regarding policies, procedures and requirements for financial aid programs.
16. Perform other duties assigned, as
    required.

Minimum Experience:

1. Associate’s Degree
2. Demonstrated ability to work with
   students and provide quality customer service.
3. Ability to analyze questions and apply appropriate data/information to resolve
   problems.
4. Demonstrate knowledge of computerized record management and maintenance system, preferably the Banner System.
5. Ability to give careful attention to detail and be accurate in performance.
6. Ability to communicate orally and in writing.
7. Excellent interpersonal skills.
8. Ability to work in a multi-cultural environment.

Minimum Education
Requirements: Associate’s Degree

Preferred Experience:

1. Knowledge of computerized record
   management and maintenance system, preferably the Ellucian Banner System.
2. Bilingual English/Spanish/French, etc. verbal
   communication skills.
3. Experience working in a college environment, preferably student services.
4. Ability to perform complex
   tasks and to prioritize multiple projects.

Preferred Education Requirements: Associate’s Degree