ESRO Food Group Hiring for IT Support Analyst Job at Madill, OK Full Time

Position Summary

The role of the IT Support Analyst is to oversee, organize, and implement elevated end user support for administrative users, covering computers (laptop and/or desktop), mobile devices (phones, tablets, etc.), peripherals (local or workgroup printers, monitor, keyboard, mouse, etc.), and the various departmentally used applications and technology solutions.

Essential Functions

• Responds to technical support tickets.
• Discusses directly with the customer to determine the nature of the technical issue.
• Connects to the customer’s computer system via remote access.
• Travels to the customer’s office or server location for hardware and network malfunctions.
• Identifies the nature of the hardware, software, or networking issue.
• Provides the customer with resolution choices.
• Installs new hardware systems, software upgrades or networking cables.
• Fixes any software or hardware issues.
• Provides minor technical or operational training.
• Completes IT support logs.
• Perform additional duties as assigned.

Knowledge, Skills and Abilities:

• Familiarity with networking systems and protocols
• Working knowledge of remote desktop support systems including TeamViewer
• Working knowledge of computer hardware systems, routers, and peripherals
• Working knowledge of operating systems, office software, enterprise software, and server systems
• Excellent problem‐solving skills
• Customer service and interpersonal skills
• Ability to communication verbally and in writing
• Ability to travel when required

Education and Experience:

Associate degree in Information Technology, Computer Science, or related field preferred; or two (2) or more years of desktop and technical IT support; or equivalent combination of education and experience preferred.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands for typing, and talk or hear. The employee is occasionally required to sit and reach with hands and arms.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is in an office setting with comfortable temperatures and moderate noise levels.

Job Type: Full-time

Pay: $42,857.00 – $75,400.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location