Erickson Technologies Hiring for IT HELP DESKSERVICE TECHNICIAN Job at Saint Paul, MN Full Time

SERVICE TECHNICIAN POSITION:

POSITION SUMMARY 

The Service Technician position is responsible for providing customer service and support during field visits, diagnose errors or technical problems to determine proper solutions while on-site or remotely, and travel onsite with installation teams to assist in workstation, server, and networking component installations and operating system upgrades/conversions. While not scheduled on-site, this position will assist in the call center with help desk calls.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Provide both on-site and remote troubleshooting and support for clients.

• Install workstations, servers, routers, switches, and other networking components.

• Perform schedule maintenance on servers, workstations, and networking equipment.

• Perform data migrations from existing environments to new workstation and server environments.

• Answer phones calls as they come into the technical support queue if assigned in house.

• Notify a Technical Manager immediately of any critical situations or problems with service.

• Utilize various software tools, CRM and RMM software, and calls to 3rd party technical support to resolve customer issues.

• Follow call handling guidelines and escalations in accordance with company policies and procedures.

• Log all calls, labor, and parts in CRM software.

• Other duties as assigned by a Technical Manger or Executive Management.

EDUCATION & EXPERIENCE

• Two-year degree or equivalent education and/or work experience.

• Microsoft Windows Desktop Operating Systems (Windows 7, Windows 8.1, Windows 10).

• Microsoft Windows Server Operating Systems (2008, 2012 R2, 2016, 2019).

• Microsoft Office (2010, 2013, 2016, 2019).

• Switches, routers, network firewalls, UPS and backup systems (2+ years preferred).

• Experience with Active Directory, DNS, DHCP, TCP/IP, LAN/WAN networking concepts.

• Configuration of Antivirus software in a networked environment.

SKILLS & QUALIFICATIONS

• Ability to multitask with attention to details. 

• Strong critical-thinking, problem-solving, and troubleshooting skills. 

• Excellent verbal and written communication skills. 

• Ability to maintain positive, professional, and friendly attitude. 

• Ability to work independently or with little supervision.

• Excellent time management skills.

 BENEFITS

• Competitive salary 

• Paid Time Off  

• Medical & Dental Insurance  

• 401(k)  

CLASSIFICATION: Non-Exempt

POSITION TYPE: Full-Time

SCHEDULE: Monday – Friday 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM CST

REPORTS TO: Technical Manager

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver’s License (Required)

Willingness to travel:

• 50% (Required)

Work Location: One location