Epson Portland Inc Hiring for Technical Support Specialist Job at Hillsboro, OR Full Time

Position Summary
The Technical Support Specialist works under limited supervision to lead and coordinate project teams based on established business strategies while ensuring continual improvement, customer satisfaction, and adherence to company policy. The Technical Support Specialist acts as the primary contact for IT department inquiries uses their technical knowledge to maintain and install hardware and software, analyze system performance, and make recommendations in areas that require a high level of technical competency.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical support and act as a liaison between internal customers and IT staff to accurately interpret problems and facilitate resolutions to uphold the customer service level and overall quality of department activities
• Support Network Administrator to maintain local and wide area network systems
• Isolate trends in user problems, troubleshoot, and implement sustainable permanent solutions
• Support data center installations and activities, including maintaining racks, stacks, configuration, and cables
• Maintain documentation, administrative procedures, and company-wide training related to IT systems; support ISO audits and ensure overall compliance to the standard
• Support Epson’s global vision by promoting teamwork and delivering unique value through innovative and creative solutions
• Maintain professional and technical knowledge of industry best practices by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies

Other Responsibilities

• Ensure confidentiality, discretion, and professionalism
• Provide consistent, high quality output to ensure customer satisfaction and create value to exceed customer expectations
• Follow and enforce company-wide safety programs, 5S initiatives, and ISO procedures
• Regular and reliable attendance is required to accomplish essential functions of the job

Education and Experience

• Bachelors Degree in a related field or equivalent
• 2 years experience in a high-volume manufacturing environment, preferred
• Strong communication skills, both verbal and written, to communicate with all levels of personnel
• Demonstrated project management experience with concurrent deadlines
• Strong analytical and diagnostic skills
• Proficient PC skills are required, including experience with Microsoft and UNIX system administration
• Proficient in TCP/IP, LAN/WAN systems, WAN protocols, Symantec Netback up, VPN/SSL solutions, routers and switches, network monitoring tools and their usage and security devices including VPN, and anti-virus and firewalls

Work Environment
While performing the duties of this job, the employee may work in a warehouse, manufacturing, cleanroom, and/or office environment that is subject to moderate to high levels of noise, specialized apparel and safety equipment, and moving mechanical parts. This position will have exposure to and use of materials listed in the company’s Safety Data Sheets (SDS).
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee conducts primarily sedentary work with occasional periods of standing, walking, reaching, squatting, climbing, stooping, talking, listening, pushing, pulling, visually inspecting, and repetitive motion. This position requires the ability to lift, push, pull, maneuver up to 50 pounds on occasion.

Location: 3950 NE Aloclek Drive, Hillsboro, OR 97124

Job Type: Full-time