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Epson America, Inc Hiring for Technical Support Specialist Job at Los Alamitos, CA Full Time
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Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to join our Technical Contact Center team for our imaging products.
You will be responsible for providing technical and pre-sales support on Epson’s imaging products regarding usability, installation, and configuration to ensure high customer satisfaction, communicating with customers will be via telephone, email and live-chat.
This position will be based out of our Los Alamitos headquarters with the opportunity for a hybrid work schedule.
What you will be doing:
Customer Support
- Represents EAI through professional verbal and written communications
- Responds promptly to technical questions and issues (telephone, email, and live-chat) for all Epson product lines to ensure high customer satisfaction
- Responds promptly to escalations received from key customers
- Duplicates technical issues as part of investigation and resolution of customer inquiries
- Escalates unresolved usability issues as appropriate
- Ensures accurate data entry into customer call logs
Product Launch & Sustaining Support
- Participate in the validating of technical bulletins, firmware, drivers, and other updates
- Conducts software driver testing for Macintosh and Windows operating systems
- With guidance from Product Specialists, prepares technical content for inclusion in product support documents
What you will bring:
- Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
- 2-5 years of Call Center experience required
- Customer Service with technical products preferred
- Experience providing support through live chats and email preferred
The starting annual base pay for this role is between USD $57,160 and $74,222. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
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Job Segment: Technical Support, Pre-Sales, Testing, Call Center, Data Entry, Technology, Sales, Customer Service, Administrative