Epitec Hiring for Support Technician Job at Peoria, IL Full Time

JOB SUMMARY FOR SUPPORT TECHNICIAN:

• Candidates in this role will work with Telematics Development Team at the Peoria Proving Ground validating telematic systems.
• This work will be nearly 50% on-machine activity confirming onboard systems communicate and display machine data properly on dealer & customer facing web sites.
• This role will also work deeply in Remote Services, a growing subset of Telematics that allows dealers & customers to do remote diagnostics, remote, troubleshooting, and flash software remotely.
• When not working with a laptop connected to a machine, telematics development engineers also perform bench testing, report bugs and update test procedures, when needed.

RESPONSIBILITIES FOR SUPPORT TECHNICIAN:

• Developing of validation test activities
• Executing tests
• Documenting issues found
• Reporting to stakeholders
• Working with team daily; team of 2. Will also collaborate with telematics teams
• Will be running tests individually; once up to speed will be completing tasks alone around 75% of the time
• Communication with process partners
• 25% in-office 75% on machine/outside
• Option to work from home on average 10% of the time

REQUIRED EXPERIENCE FOR SUPPORT TECHNICIAN:

• Bachelor’s degree in computer science, engineering or relevant field required.
• 0-2 years experience required.
• Will accept associate’s degree with adequate experience

SKILLS AND QUALIFICATIONS FOR SUPPORT TECHNICIAN:

• Basic knowledge of computer hardware and software.
• Understanding of electronic machine systems
• Ability to interpret electrical schematics
• Basic mechanic skills
• Self-starter
• Verbal and written communication skills
• Ability to work with others/ strong collaboration skills

BENEFITS

• Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.

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Job Types: Full-time, Contract

Pay: $30.00 – $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Day shift

Work Location: One location