Eos Business Surveillance Solutions Hiring for IT Help Desk Specialist – Customer Service IT Support Job at Flint, MI Full Time

Rapidly growing surveillance company is seeking IT Help Desk Specialists to join our growing team

Job Summary

eos Business Surveillance Solutions is a surveillance solutions provider, seeking full time IT Help Desk Specialists.

*Pay-rate can be negotiated based on experience*

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Responsibilities and Duties

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Professionally and courteously walk customers through resolving various issues remotely
• Utilize various software, primarily Teamviewer, to remotely access or assist customers
• Assist and support field technicians where necessary to resolve and troubleshoot technical problems
• Assist and support sub-contractors where necessary to resolve and troubleshoot technical problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Utilize ticketing system to manage active service tickets
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Qualifications and Skills

• Valid Driver’s License
• Ability to work within a team setting
• Effective communication skills
• This position may occasionally require the employee to be discreet, exposing them to confidential information. It is imperative that the employee adhere to company privacy policies at all times
• Required: Minimum (1) Years of Remote (Phone/Email) IT Help Desk experience
• Required: Minimum (1) Years of utilizing service ticketing software
• Required: Minimum (1) Years of utilizing remote access software (e.g. Logmein, Teamviewer, or other equivalent)
• Required: Minimum (1) Years of Windows OS troubleshooting experience
• Required: Minimum (1) Years of Linux OS troubleshooting experience
• Required: Minimum (1) Years of IT Networking experience
• Plus: CompTia Network+ Certification
• Plus: CompTia A+ Certification

Benefits

eos Business Surveillance Solutions is offering full-time IT Help Desk Specialist positions the following benefits:

• Competitive wages
• Health & Dental Insurance
• Bonus
• 401(k)
• Paid Time Off

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Windows: 1 year (Required)
• Customer Service: 1 year (Preferred)
• Linux: 1 year (Preferred)

Work Location: One location