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Envision Hiring for Help Desk – Telecom / Billing Job at Lansing, MI Full Time
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Help Desk – Telephony / Billing
Envision is seeking a Help Desk telephony and billing support for our long-term role in Lansing, MI
LOCAL CANDIDATES IN THE LANSING, MI AREA REQUIRED
NO C2C OR THIRD PARTIES ALLOWED
Role / Responsibilities
This requisition is Help Desk support for Telephony and Billing.
- Candidate must be able to complete a variety of daily billing tasks – break/fix tickets, replacement tickets, Project billing, Fiber billing tickets, Gateway to Gateway and Firewall billing tickets).
- Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required. Technicians will be part of an established team and trained by senior team members.
Qualifications
Ability to work in a team environment. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity, and Cisco Telephony systems are also required.
- Remedy – 4 years
- SMMS/Most – 4 years
- Telephony Support – 4 years
- Data Entry Billing – 4 years
